Associate, Key Account Management - Expansion

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

GrabFood, a food delivery platform in Southeast Asia, is looking for an Account Management Specialist to join our team in Thua Thien Hue, Vietnam.

Get to Know the Role

You will manage our merchant partners, ensuring their success on the GrabFood platform.

You will report to Manager, Key Account Management - Expansion

You will work onsite at Da Nang city.

The Critical Tasks You Will Perform

• You will manage a portfolio of important merchants with a focus on building lasting relationships and increasing profitability/revenue.
• You will communicate with important merchants for merchant-funded promo programs, partnerships, new products, and new features.
• You will identify bottlenecks and potential issues related to merchant operations and provide solutions to these issues.
• You will improve growth of important accounts by analyzing data and developing plans to increase profitability/revenues aligned with country targets.
• You will implement business improvement projects to create value for both merchants and Grab.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will work across departments to tailor merchant-specific needs, such as customized reporting, marketing support, and integrations, and lead by collaborating with merchants and operations teams.
• You will stay updated on industry trends, new technologies and changing consumer preferences in F&B.
• You will always gather feedback and look for ways to improve skills and performance in the role.
• You will coordinate with the merchant and departments to further develop services within the Grab ecosystem, including omnichannel, GrabMart,..

What Essential Skills You Will Need

• Bachelor's degree in Business Administration, Marketing, or a related field
• You have 2 years' experience in account management, business development, partnerships, or an equivalent role.
• Experience with the food delivery industry and e-commerce market trends
• Experience establishing communication and engagement with prospects
• Experience working in the food delivery or e-commerce industry

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.