AVP, Customer Services - Emiratized

First Abu Dhabi Bank is hiring an AVP, Customer Services - Emiratized in Abu Dhabi, United Arab Emirates. Level rates it ; you can apply on First Abu Dhabi Bank.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
The posting mentions middle office, client services and regulatory compliance among its tools and skills.
Level classes it as a senior role.
First Abu Dhabi Bank has 84 other open roles on Level.
Posted within the past two weeks.

AI in this role

Manage middle office and client services operations for a global private banking and brokerage division.

middle-officeclient-servicesregulatory-compliancebrokerage

JOB SUMMARY / INTRODUCTION

The AVP, Customer Services role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and FAB Securities, supporting the Middle Office & Client Services team and operating within Group policies, organizational governance frameworks, and the approved authorization matrix.

KEY RESPONSIBILITIES

Support the MO & CS team individually and collectively toward improved performance/quality.
Identify and prioritize problems and solve them promptly and effectively.
Regulate on all matters related to policy and procedures.
Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch.
Proactively suggest and carry out corrective measures where appropriate.
Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required.
Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed.
Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS.

REQUIREMENTS / QUALIFICATIONS

A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place.
Five (10+) years’ experience in financial services industry: (Brokerage, Equity, Investment and Financial markets).
Possesses an in-depth understanding of SCA and markets rules and regulations.
Must possess extensive experience within an analytical role.
Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines.
Strong working knowledge of local markets products and services.

How we rate this

AVP, Customer Services - Emiratized at First Abu Dhabi Bank rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

AVP, Customer Services - Emiratized is an open job at First Abu Dhabi Bank.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Abu Dhabi, United Arab Emirates.
The job was posted on October 29, 2026.
Seniority: senior.
Applications are handled by First Abu Dhabi Bank. Apply on First Abu Dhabi Bank

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Middle OfficeClient ServicesRegulatory ComplianceBrokerage

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where middle office was part of your work. What did you do?
Tell me about a project where client services was part of your work. What did you do?
Tell me about a project where regulatory compliance was part of your work. What did you do?
Tell me about a project where brokerage was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Middle Office, Client Services, Regulatory Compliance, and Brokerage. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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