MashreqAVP, Tech - Change Management & Service Transition.MGN Egypt - Technology Service Management.Technology - MGNEGP
Mashreq is hiring an AVP, Tech - Change Management & Service Transition.MGN Egypt - Technology Service Management.Technology - MGNEGP for a remote role open to applicants in Egypt. Level rates it ; you can apply on Mashreq.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- This is listed as a remote role.
- The posting mentions itil, change management and service transition among its tools and skills.
- Level classes it as a senior role.
- Mashreq has 338 other open roles on Level.
AI in this role
Lead the governance and optimization of ITIL processes with a strong focus on Change Management and Service Transition.
As a Senior Manager in Service Management, you will lead the governance, optimization, and continuous improvement of ITIL processes, with a strong focus on Change Management and Service Transition. You will be responsible for driving process excellence by identifying improvement opportunities, overseeing technology change governance, and ensuring the successful delivery of production implementations.
Key responsibilities include monitoring change performance, analyzing change failures and service incidents, identifying root causes, and implementing preventive and corrective actions to reduce operational risk. You will collaborate closely with technology, operations, and business teams to ensure that all non-functional, operational readiness, and compliance requirements are met prior to production go-live.
The role also requires establishing meaningful process metrics, defining KPIs in partnership with the MIS team, and developing dashboards that provide actionable insights into service performance, change effectiveness, risk trends, and operational efficiency. Through strong stakeholder engagement and data-driven decision-making, you will contribute to enhancing service resilience, governance, and overall technology delivery outcomes.
- Manage and optimize ITIL processes, particularly Change Management and Service Transition.
- Identify process improvement opportunities and simplify controls.
- Track and ensure successful implementation of technology changes.
- Establish root causes of change failures and incidents, and propose preventive actions.
- Drive Service Transition process to address non-functional requirements pre-production.
- Collaborate with relevant teams to implement process improvements.
- Define process KPIs and work with MIS to develop dashboards.
- Stay updated with industry best practices and trends in Service Management.
- Provide leadership and mentorship to the Service Management team.
- Minimum 15 years of experience in Service Management, designing, defining, and driving ITIL processes.
- Experience in the Banking industry is preferred.
- Strong leadership and management skills, with the ability to lead and motivate a team.
- Excellent analytical and problem-solving abilities, with a focus on process optimization.
- Proven track record in driving process improvements and implementing ITIL best practices.
- Proficiency in using MIS tools and data analytics for process monitoring and reporting.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- A relevant bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications in ITIL or other relevant Service Management frameworks are highly desirable.
How we rate this
AVP, Tech - Change Management & Service Transition.MGN Egypt - Technology Service Management.Technology - MGNEGP at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where itil was part of your work. What did you do?
- Tell me about a project where change management was part of your work. What did you do?
- Tell me about a project where service transition was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where process optimization was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Itil, Change Management, Service Transition, Incident Management, and Process Optimization. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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