BI Specialist - Customer Experience

Description

Job Purpose:

We are seeking a Data Analyst to optimize our airline's commercial and operational performance. In this role, you will champion data product management, support advanced analytics delivery, and support dataset development. You will leverage our Google Cloud Platform (GCP) architecture and Power BI environment to turn complex aviation data into scalable, high-impact data products.

Key Responsibilities

•    Enable Data as a service: Treat data as a consumable asset, creating self-service, reusable data products for the organization.
•    Bridge Business & Tech: Translate needs from business unit need especially in the area of Customer Experience into GCP data product & technical specs.
•    Act as Consultant: Advise business units on how to formulate questions, design experiments, and use data to solve operational roadblocks.
•    Advocate Strategy: Champion best practices for data governance, self-service BI, and data-informed decision.
•    Uncover Trends: Analyze complex data, passenger, and customer journey datasets to drive strategic decisions.
▪    Support the CXBI Manager in accomplishing deliverables for the assigned portfolio.
▪    Develop insightful dashboards for the Customer Experience department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

Qualification and experience

Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience

Essential

Experience in a similar role with a focus on Power BI, Alteryx, SQL.
Experience working in Data Analytics field as data product development or product owner
Experience in Customer Experience & customer journey area in an airline
Work experience in managing (processing and analyzing) voluminous data.
Experience in preparing and giving presentations on business performance to middle and senior management.
Systematic and logical approach to problem-solving and a capability of working around problems.

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.