BRANCH AGENT COSTA RICA INTERINIDAD

ING is hiring a BRANCH AGENT COSTA RICA INTERINIDAD. Level rates it ; you can apply on ING.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions customer service, retail banking and financial products among its tools and skills.
Level classes it as a mid-level role.
ING has 658 other open roles on Level.

AI in this role

Branch agent responsible for managing customer interactions, executing banking operations, and offering financial products.

customer-serviceretail-bankingfinancial-productssalesmifid

Motivo:

Para nuestra oficina de Madrid estamos buscando a un gestor/a temporal con jornada completa y horario Lunes a Jueves 10:30 h a 19:30 h; Viernes de 08:00 a 15:00 y sábados voluntarios.

Misión:

Gestionar las interacciones de los clientes en la oficina durante su visita de cara a cumplir con la estrategia marcada por el banco y el canal.

Buscarán satisfacer las necesidades operativas o comerciales del cliente, proporcionando una sobresaliente experiencia de cliente y garantizando que dicha acción se realice conforme a los parámetros establecidos.

Funciones:

1. Informar a los clientes o prospectos de nuestra oferta de productos con el fin de que éstos elijan los que más se adapten a sus necesidades financieras. Buscar proactivamente oportunidades de venta cruzada basadas en dichas necesidades. Cumplimiento de los objetivos comerciales fijados (Acción comercial).

2. Dar solución a los problemas planteados u operaciones demandadas de la manera más eficaz y satisfactoria buscando siempre altos estándares en experiencia de Cliente.

3. Ejecutar aquellas operaciones o acciones requeridas por el cliente conforme a los procedimientos existentes, normas de auditoría interna y seguridad (Ejecución de Procedimientos y Operativa).

4. Demostrar conocimientos en productos y campañas del banco, así como del mercado y competencia. Conocer el funcionamiento y operativa de otros canales del banco con los que se tenga relación directa (Conocimientos y Formación).

5. Compartir con su responsable, y el canal, toda información relevante de clientes o procesos que pueda recabar durante la realización de su trabajo de atención a clientes para ayudar a mejorar al banco.

Requisitos

Licenciado/Grado/Diplomado/Módulo/ (Derecho, Economía, ADE) + Certificación oficial MIFID (valorable) + Certificado LCI.
Experiencia mínima de 6 meses en Atención al cliente en el sector bancario y de prestación de servicios para el asesoramiento financiero.
Operativa bancaria, productos financieros y técnicas de venta

How we rate this

BRANCH AGENT COSTA RICA INTERINIDAD at ING rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

BRANCH AGENT COSTA RICA INTERINIDAD is an open job at ING.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Costa Rica.
The job was posted on April 16, 2026.
Seniority: mid.
Applications are handled by ING. Apply on ING

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceRetail BankingFinancial ProductsSalesMifid

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where retail banking was part of your work. What did you do?
Tell me about a project where financial products was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where mifid was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Retail Banking, Financial Products, Sales, and Mifid. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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