UPSBrokerage Officer- Freight Forwarding
UPS is hiring a Brokerage Officer- Freight Forwarding. Level rates it ; you can apply on UPS.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Microsoft Excel, Microsoft Word and Microsoft Outlook.
- Level classifies it as a senior role.
- Level lists 2,100+ other open roles at UPS.
AI in this role
Coordinates and monitors import and export customs clearance activities to ensure compliance and efficient processing.
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Job Description:
Job Summary
The Brokerage Officer is responsible for coordinating and monitoring import and export customs clearance activities to ensure shipments are processed accurately,
efficiently, and in compliance with applicable customs regulations. The role requires effective communication with customers, government authorities, service providers,
and internal stakeholders while maintaining high standards of service quality and operational excellence.
Key Responsibilities
- Coordinate and monitor daily import and export customs clearance activities.
- Liaise with customers, Customs authorities, government agencies, carriers, and internal teams on clearance-related matters.
- Track shipment status and proactively follow up on pending clearances, permits, and operational exceptions.
- Ensure timely submission of customs-related documents and compliance with regulatory requirements.
- Investigate and resolve shipment, clearance, and documentation issues in a timely manner.
- Prepare operational reports, shipment status updates, and other business correspondence.
- Maintain accurate records and filing of customs documentation.
- Communicate professionally with customers and stakeholders via email, telephone, and meetings.
- Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Perform other duties as assigned.
Qualifications
- Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field.
- Minimum 5 years of experience in Customs Brokerage
- Good command of spoken and written English.
- Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Strong communication, coordination, and problem-solving skills.
- Able to work independently and manage multiple priorities.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
How we rate this
Brokerage Officer- Freight Forwarding at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customs brokerage was part of your work. What did you do?
- Tell me about a project where freight forwarding was part of your work. What did you do?
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where import export was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customs Brokerage, Freight Forwarding, Logistics, Compliance, and Import Export. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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