BSO Service Desk - Senior Assistant

Job Description

Just imagine making everyday support simpler for colleagues across the LEGO® Group. Then make it real.

Bring your curiosity and problem-solving mindset to Service Experience in Business Services Operations, where you'll help colleagues around the globe navigate processes, systems and services while finding smarter ways to improve their experience.

Core Responsibilities

• Support colleagues globally by solving day-to-day questions across processes, systems and shared services.
• Explore smarter ways to deliver support, including self-service, chatbots and other emerging service technologies.
• Improve processes by spotting recurring challenges, using data and turning observations into practical actions.
• Collaborate with local colleagues, global peers and external vendors to create consistent service experiences.
• Share knowledge that helps colleagues find answers faster while strengthening First Advisor Resolution and Voice of Customer outcomes.  

This is a temporary 1-year role; the role is based in Prague – Jinonice and no relocation support is offered for this role

Play your part in our team succeeding

The Service Experience team is here to make things easier for colleagues while continuously improving how support is delivered across the LEGO® Group. You'll learn across people, processes and technology, getting hands-on with tools including Workday, ServiceNow, SAP S/4HANA and chatbots as our Service Desk teams evolve towards a standardized Service Hub experience in 2027.

Together, we stay connected across local and global teams, share ideas and create space to build, rebuild and inspire better ways of working.

Do you have what it takes?

• Comfortable communicating in English and supporting colleagues with clear, practical guidance.
• Experience or studies involving communication, change activities, problem-solving, data insights or process improvement.
• Able to collaborate across teams while using data to understand problems and decide what to tackle next.
• Curious about technology and ready to learn the systems that support the colleague lifecycle across the LEGO Group.

Nice to Have:

• Familiarity with analytical thinking or service desk management, with an interest in learning more.
• A growth mindset and critical-thinking approach that helps turn everyday challenges into better ways of working.

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.