Business Analyst

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Analyst in Transformation Delivery Hub, you’ll play a key role in accelerating delivery of projects and programs by gathering and clarifying requirements, analysing processes, and translating business objectives into actionable specifications for delivery teams, whilst aligning with stakeholder expectations to add real value.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent / 12 month FTC
Role Location: Melbourne/ Sydney/ Brisbane
Work Hours: Full time (40 hours/week)

What will your day look like?

As a Business Analyst, you are accountable for:

• Investigate business problems, opportunities and operational challenges to support informed decision-making and solution design.
• Elicit, analyse, document and manage business, functional and non-functional requirements throughout the delivery lifecycle
• Facilitate workshops, interviews and stakeholder discussions to gather information, build consensus and drive outcomes.
• Analyse current-state processes and define future-state business processes, identifying opportunities for improvement and optimisation.
• Develop and maintain business models, process maps, workflows and other analysis artefacts that support solution delivery.
• Evaluate solution options, business impacts, risks, costs and benefits to support feasibility assessments and business recommendations
• Manage requirements traceability, prioritisation, baselines and change requests to ensure alignment with business objectives.
• Build and maintain effective relationships with stakeholders, providing constructive challenge and translating complex concepts for diverse audiences.
• Plan, coordinate and support User Acceptance Testing activities, ensuring solutions meet agreed business requirements and acceptance criteria.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Core Business Analysis

• Requirements elicitation and management
• Business process analysis, Requirements documentation and traceability
• User story and backlog management

Stakeholder & Communication

• Workshop facilitation
• Stakeholder engagement and relationship management
• Influencing and negotiation

Delivery & Change

• User Acceptance Testing (UAT)
• Agile and Waterfall delivery methodologies
• Business readiness and change support

Technical & Analytical

• Process modelling tools (Visio, BPMN or equivalent)
• Data analysis and interpretation
• Requirements management, collaboration and documentation tools

Advanced BA Capability

• Feasibility assessments
• Business case development
• Benefits identification and tracking

Strategic & Change Skills

• Organisational change management
• Impact assessments
• Continuous improvement methodologies

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

The ANZ Enterprise Agreement 2023 will apply except in certain circumstances for internal applicants. ANZ will advise further if a different enterprise agreement applies.

Job Posting End Date

06/11/2026, 11.59pm, (Melbourne Australia)