Business Support Officer

Description

About the role

As a Business Support Officer in MRO, you will be responsible for providing a range of administrative, resource management, logistical, and organizational support to the Line Manager as well as the whole team. This includes managing and evaluating administrative requests from within the department and ensuring they are all in line with corporate guidelines, including but not limited to proposals, manpower movements (SRFs/interviews/SMAs), rostering, leaves/ duty travel requests, ticket rebate requests, and agency-related queries/proposals. In addition, you will effectively support the preparation of reports and handle special projects related to the activities of the department.

Key Responsibilities;

• Manage and coordinate internal and external communications, ensuring professional and timely handling of correspondence and enquiries.

• Act as a key point of contact for internal and external stakeholders, ensuring effective communication, follow-up and coordination.

• Serve as a key link between the Technical department, other departments and external stakeholders.

• Provide comprehensive administrative and business support to the Line Manager, including diary management, correspondence, meetings, presentations and records.

• Prepare and coordinate high-quality business documentation, reports, presentations and spreadsheets.

• Support the implementation and maintenance of company standards, processes, systems and tools.

• Support the administration and delivery of relevant HR, health and safety policies and procedures.

• Coordinate business travel and accommodation arrangements in line with company procedures.

• Support departmental projects through effective documentation, follow-up and task coordination to help ensure timely delivery.

• Plan and prioritize activities effectively, supporting meetings, reports and administrative requirements with minimal supervision.

• Coordinate staff training schedules and allocations with relevant training and Quality teams.

• Support staff leave administration and maintain accurate employee and management information records.

• Maintain high standards of professionalism when working with colleagues, clients and stakeholders.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualification

Qualifications and experience:

• High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience

• Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience

Essential

• Relevant practical experience in a fast-moving, multi-task environment.

Job Specific Skills:

• Proficient in Microsoft Office, including Word, Excel, Access, PowerPoint and Outlook.

• Self-motivated, highly organized and able to manage priorities effectively.

• Strong analytical, planning and organizational skills.

• Strong teamwork, coordination and conflict-resolution skills.

• Confident in using modern technology and digital tools.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.