Business Systems Support Analyst

NCC Group is hiring a Business Systems Support Analyst in Manila, Philippines. It pays PHP 1225k a year and Level rates it ; you can apply on NCC Group.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Salesforce, Workday and SQL.
Level classifies it as a mid-level role.
Level lists 83 other open roles at NCC Group.

AI in this role

Provide timely technical support and issue resolution for global business applications like Salesforce and Workday.

salesforceworkdaysql

application-supportincident-managementdatabase-queryingprocess-automation

As an Application Support Analyst, you will play a crucial role in ensuring smooth operations and user satisfaction by providing timely and effective support for our global business applications. Your primary focus will be on Salesforce and Workday, but you may also work with other bespoke applications.

Key Responsibilities

User Support:
- Work with tools provided to deliver user support for bespoke business applications.
- Respond to queries and challenges from end-users, ensuring timely resolution.
- Maintain a high level of customer service and adhere to agreed Service Level Agreements (SLAs)
- Compile ticket status reports for business stakeholders.
Knowledge Base Management: o
- Create and maintain knowledge base articles in the helpdesk tool.
- These articles will aid in swift resolution of future support requests.
- Ensure alignment with the IT service model and delivery against agreed SLAs.
Issue Investigation and Documentation:
- Investigate, analyse, and document reported defects. o This may involve using SQL select statements to query databases.
- Offer suggestions for resolution.
- Support the documentation of incident reports during major incidents.
Automation and Process Improvement: o
- Identify opportunities to automate processes within the customer service function.
- Make appropriate suggestions to your line manager.
- Collaborate with technical teams and customers to resolve technical issues.
Escalation and Change Requests:
- Escalate system change requests to the Product Support team for evaluation.
- Escalate data-related issues to the appropriate teams. ·
Reporting and Data Distribution:
- Use provided scheduler tools to create scheduled tasks for report distribution.
- Run audit reports for users and interrogate the database when necessary.
Travel and Other Duties:
- Assist with system implementations and training.
- Undertake other duties as directed by the Line Manager.

Skills, Knowledge & Expertise

Minimum Requirements:

· Analytical mindset with the ability to resolve complex problems.· Takes accountability and ownership of technical issues· User-focused, with the ability to interact with users and champion their needs.· Effective communication of business change and processes.· Confidence in communicating complex technical issues to various audiences.· Strong interpersonal skills, with a proven ability to maintain positive relationships and effective communication with various teams around the business

Desirable Requirements:

SQL querying skills (desirable).
Basic JavaScript expressions (desirable).
Application bug diagnostics (desirable), including log analysis.

How we rate this

Business Systems Support Analyst at NCC Group rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Business Systems Support Analyst is an open job at NCC Group.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is PHP 1225k a year.
The role is based in Manila, Metro Manila.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by NCC Group. Apply on NCC Group

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Application SupportIncident ManagementDatabase QueryingProcess AutomationSalesforceWorkdaySQL

Questions you could be asked

Tell me about a project where application support was part of your work. What did you do?
Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where database querying was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?
Walk me through how you've used Salesforce in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Application Support, Incident Management, Database Querying, Process Automation, and Salesforce. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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