Call Center Agent

Long Description

Job Summary

Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM, Conduct outbound calls whenever required to promote Engineering products.

Job Responsibilities

•    IC agent must know how to handle & communicate with the all type of customers with the same level.  
•    IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
•    IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
•    Capability & ability  to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
•    IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
•    Maintain correct customer’s information ( data entry)
•    Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
o    Maintenance Calls: create service orders or check for the order status
o    Complaint call: create customer complaint using CRM
o    Enquiry call: provide information to the customer about our products and create lead using proper lead type.
•    Conduct outbound calls to promote Eng. group products.
 

Candidate Requirements

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Education