CB IB Operations & Controls – Branch Operation Analyst (Corporate Actions) - NCT

Job Description:

Details of the Division and Team:

The Corporate Actions team is a streamlined unit responsible for managing the end-to-end complexities of corporate events across both local and foreign markets. The team operates in a dynamic environment, ensuring precise execution and mitigating risk associated with complex market events.

To maintain our high standards of service delivery and effectively manage the peak volume season starting in April, alongside navigating highly manual processes within Malaysian market, We are seeking a reliable, dedicated, and forward-thinking professional who will not only support core operations but also actively contribute to the digital transformation and optimization of our processing workflows.

What we will offer you: 

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible work arrangement

• Corporate group insurance

• EAP – free and confidential counseling, online work-life resources

• Comprehensive leave benefits

• undefined

Your key responsibilities:

1. Corporate Actions Processing

• End-to-end processing of both mandatory and voluntary corporate action events for local and foreign markets.

• Monitor and validate corporate action announcements from various data sources (depositories, agents)

• Ensure timely and accurate instruction capture, election submission, and entitlement calculations.

2. Process Re-Engineering & Transformation

• Workflow Optimization: Identify and highlight operational bottlenecks in daily workflows. Particularly within highly manual environments like the Malaysian market and contribute to scalable process re-engineering solutions.

• Digital & AI Integration: Proactively suggest opportunities to leverage bank-approved AI tools and workflow automation solutions to streamline repetitive tasks and reduce manual touchpoints.

3. Risk Management & Control

• Adhere to strict internal control frameworks and industry regulations to minimize financial and reputational risk
• Perform daily reconciliations of positions, cash, and stock entitlements, promptly investigating and resolving any breaks or discrepancies.
• Escalate potential risks or processing bottlenecks to management in a timely manner.

4. Client Service & Stakeholder Management

• Act as a key point of contact for internal and external stakeholders regarding corporate action inquiries.
• Deliver high-quality, timely, and professional responses to client queries, ensuring service level agreements (SLAs) are consistently met or exceeded.

Your skills and experience:

• 1 to 3 years of experience in financial services operations (preferably in Securities Services, Custody, or Corporate Action) is preferred, but highly motivated fresh graduates with a high technical aptitude and fast learning capabilities will also be considered.

• Bachelor’s degree or the equivalent combination of education and experience is required.

• Fluent in English (verbal and written)

• Strong analytical skills, attention to detail, and ability to work under tight deadlines.

• Excellent written and verbal communication skills.

• Ability to manage high-volume workloads and adapt to changing priorities during peak seasons.

• Strong familiarity and comfort with modern digital workspace tools.

• Hands-on experience or a strong aptitude for leveraging AI or smart workflow tools to drive efficiency is preferred.

• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you: 

·         Flexible working to assist you balance your personal priorities

·         Coaching and support from experts in your team

·         A culture of continuous learning to aid progression

·         A range of flexible benefits that you can tailor to suit your needs

·         Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here  to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.