Cell and Gene Therapies Control Tower Coordinator (Marken)

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Job Description:

This is a unique opportunity to be at the forefront of healthcare innovation, supporting the delivery of life‑saving cell and gene therapies that are transforming the future of medicine. In this role, the Logistics Coordinator will deliver an exceptional level of customer and operational support to ensure the flawless movement of critical cell and gene shipments through Marken’s global network and that of our parent company, UPS. Operating from our Cell and Gene Therapies (CGT) Control Tower in Singapore, the role collaborates closely with global branches to coordinate movements and monitor shipments in real time. The Logistics Coordinator will proactively identify and mitigate risks, prevent delays, and provide superior end‑to‑end visibility to safeguard these vital therapies. Through meticulous coordination and constant monitoring, this role plays a direct part in supporting treatments that save and improve human lives.

Job Responsibilities

• Develop excellent working relationships with internal departments such as Project Management, Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents.

• Book shipments in Maestro against client specifications and pre-defined lane mapping. Pre-alert Branches and outside service providers (OSPs) to the collection and delivery instructions. Review customer bookings in Maestro.

• Update Maestro milestones and chase any milestones not added as agreed.

  Review Client Operating Procedures and manage all paperwork or checklists associated with cell and gene shipments.

• Ensure documentation is accurate, complete and attached to Maestro as defined in COPs and SOPs.

• Monitor GPS tracking on all CGT shipments as well as daily dashboards.

• Monitor weather, civil unrest, strikes, or anything that would perhaps delay a shipment.

• Provide clear and accurate information regarding the handling of the shipments, especially when shipments are delayed.

• Post flight and trace investigations to improve service.

• Provide support and assistance when dealing with special requirements and inform the Customer Services Group/Project Management team accordingly.

• Produce daily reports, which detail any transport issues within the Marken network

• Monitoring OSPs which may include calling ahead, sending dispatch instructions, training and multiple follow ups to ensure 100% accuracy.

• Ensure all PODs are recorded within Maestro within the correct agreed timeframes.

• Monitor and analyze repetitive operational issues to develop solutions and lessons learned.

Job Requirements

• Possess a Diploma in Logistics & Supply Chain or related fields

• Demonstrate good communication ability so as to effectively liaise with stakeholders across levels

• Prior experience in the pharma, courier or freight industry will be preferred

• At least 1-3 years of customer-facing role is expected

• Able to work independently with minimal supervision as well as within a team

• Proficient in Microsoft Office

• Willing to work flexible shift hours and support overtime, including weekends and public holidays, to meet operational demands

Employee Type:
 

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