City Lead Bharat 2.0, GSF Last Mile

Amazon is hiring a City Lead Bharat 2.0, GSF Last Mile in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions incident management, triage and data analysis among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Respond to and mitigate critical global events and escalations by performing data analysis, triage, and root-cause investigations.

incident-managementtriagedata-analysisroot-cause-analysisrisk-assessment

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manger to respond to and mitigate critical and high impact global events and escalations.

As an Incident Manager you will be responsible for:
· Identifying, containing, and resolving time sensitive escalations.
· Performing analysis of data from a variety of sources to identify possible risk indicators.
· Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
· Performing escalation trend analysis and reporting.
· Performing real-time incident handling tasks to support world-wide operations.
· Analyzing escalations from various sources within Amazon and determining possible root causes.
· Tracking and documenting incidents from initial detection through final resolution.
· Writing and publishing techniques, guidance, and reports on incident findings.
· Serving as technical expert and liaison to law enforcement and legal personnel and explain incident details
· Coordinating with analysts to correlate threat assessment data.
· Writing and publishing Correction of Error Reports and after action reviews.
· Monitoring external data sources to maintain currency of threat condition and determine which security issues may have an impact on POE operations.
· Presenting deep-dive documents and reports on policy and process gaps leading to senior executives.

An ideal candidate will be able to:
· Exercise strong judgment in areas where policies are not well defined.
· Understand the implications of new information for both current and future problem-solving and decision-making.
· Consider the relative costs and benefits of potential actions to choose the most appropriate one.
· Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
· Dissect complex problems to develop and evaluate options and implement solutions.
· Analyze existing policy and process gaps, and identify solutions to close them.
· Function effectively in a dynamic, fast-paced environment.

Basic qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

City Lead Bharat 2.0, GSF Last Mile at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

City Lead Bharat 2.0, GSF Last Mile is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on September 11, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Incident ManagementTriageData AnalysisRoot Cause AnalysisRisk Assessment

Questions you could be asked

Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where triage was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where risk assessment was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Incident Management, Triage, Data Analysis, Root Cause Analysis, and Risk Assessment. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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