Client Relationship Executive (Marken)

UPS is hiring a Client Relationship Executive (Marken). Level rates it ; you can apply on UPS.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Excel, customer service and logistics among its tools and skills.
Level classes it as a mid-level role.
UPS has 2,100+ other open roles on Level.

AI in this role

Assist customers and coordinate logistics operations, handling client relationships, incident investigations, and performance reporting.

Excel

customer-servicelogisticssupply-chain-managementcommunication

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Responsibilities

Assists CS team with significant issues and escalations from clients.
Builds client relationships through email, phone and face to face interaction.
Develops excellent working relationships with customer and operational functions.
Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
Work with clients’ logistics teams/ departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA teams.
Performance reporting – Extracts and analyses data from Maestro and other systems.
Translates into appropriate and relevant reports.
Understands and performs general CS duties where required.

Job Requirements

Possess a Diploma in Business, Logistics & Supply Chain or related fields
At least 2 years of experience in customer service or client-facing roles, preferably within healthcare, pharmaceutical, clinical trials, or logistics environments.
Basic understanding of logistics and supply chain processes; familiarity with temperature-controlled or clinical shipments will be an advantage
Customer-focused mindset with a strong commitment to service excellence and continuous improvement
Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Strong interpersonal and communication skills to work effectively with clients and cross-functional teams.

As this is an evergreen role with ongoing hiring needs, our screening and review process may take a little longer than usual. We appreciate your patience and encourage you to apply even if you don’t hear back right away - your application will remain under active consideration as opportunities open up.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Client Relationship Executive (Marken) at UPS rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Client Relationship Executive (Marken) is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in SG - SINGAPORE(UNITS 07-01 TO 07-06)(MARKEN) (SGKKI).
The job was posted on May 31, 2026.
Seniority: mid.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceLogisticsSupply Chain ManagementCommunicationExcel

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where supply chain management was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Service, Logistics, Supply Chain Management, Communication, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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