RELXClient Service Delivery Specialist
RELX is hiring a Client Service Delivery Specialist for a remote role open to applicants in United Kingdom. Level rates it ; you can apply on RELX.
Level's read on this job
- On Level's scale, this customer service role is Uses AI ●●○○: an ordinary role that requires AI tools.
- This is listed as a remote role.
- The posting mentions AI, Automation Tools and AI agents among its tools and skills.
- RELX has 817 other open roles on Level.
- Posted within the past two weeks.
AI in this role
Manage complex customer migrations and help shape new automated and AI-driven processes to improve customer time-to-value.
Are you experienced in leading complex customer migrations and keeping people informed through change?
Would you like to help shape a new migration capability that improves customer experience and time-to-value?
About the Business
At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/
About the Role - Initial 12 Month Fixed Term Contract
As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one
Responsibilities
- Support customers through key migration moments, including onboarding, migrations and service change.
- Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
- Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
- Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
- Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
Requirements
- Experience managing customer onboarding, implementations, migrations or complex customer projects.
- Experience working with cross-functional teams to deliver customer outcomes.
- Strong stakeholder management and communication skills.
- Ability to build trust and credibility with both customers and senior internal stakeholders.
- Experience improving operational processes and driving continuous improvement.
- Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
- Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
- Experience building or improving scalable operating models.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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How we rate this
Client Service Delivery Specialist at RELX rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in customer service jobs at this level
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a project where customer migration was part of your work. What did you do?
- Tell me about a project where client services was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where project management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI agents, Customer Migration, Client Services, Process Improvement, and Project Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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