Client Services Coordinator

Bombardier is hiring a Client Services Coordinator. Level rates it ; you can apply on Bombardier.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Level classifies it as a junior role.
Level lists 934 other open roles at Bombardier.
The role was posted in the last few days.

AI in this role

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Providing services to Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing continuous growth and development, we empower everyone to reach their full potential on their own terms, because the greatest results happens when you are free to be yourself and share your unique expertise.

What are your contributions to the team?

Adhere to Bombardier General Work Rules.
Serve as the primary customer experience advocate for the Service Center.
Deliver and oversee concierge and hospitality services for customers, crew, and guests.
Develop personalized customer visit plans based on preferences, history, and operational needs.
Partner with Customer Service Managers to co-create exceptional customer experiences.
Anticipate customer needs and proactively resolve concerns.
Maintain customer health indicators and action trackers.
Prepare reports and present findings to Leadership
Monitor corrective actions through completion.
Partner with Customer Service Managers to review customer health.
Support customer recovery strategies and escalations.
Guide personalized customer engagement strategies.
Monitor adoption and utilization of customer-facing digital platforms.
Gather customer enhancement requests and escalate system issues.
Promote digital tools that improve visibility and customer self-service.
Support customer experience improvement initiatives.
Facilitate cross-functional action reviews.
Support Customer Advisory Board and executive action tracking.

How to thrive in this role?

Bachelor's degree in Business, Hospitality, Customer Experience, Aviation, or related field preferred.
0-2 years of customer experience, operations, hospitality, aviation, or continuous improvement experience.
Strong analytical, communication, facilitation, and presentation skills.
Experience interpreting customer feedback and performance metrics.
Ability to influence cross-functional teams without direct authority.
Proficiency with Microsoft Office; experience with CRM, survey platforms, and business reporting tools preferred.

Now that you can see yourself with the Bombardier Team!

Opportunity Client Services Coordinator - Hartford, CT
Primary Location Hartford Service Center
Organization Learjet Inc
Requisition 16436 Client Services Coordinator

How we rate this

Client Services Coordinator at Bombardier rates 23 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.