Client Services, Officer

Who we are looking for

Strong individual and critical thinker to be part of our CCG Client Service team servicing large, complex Investment Management Korean client relationships. The team requires someone who is a top performer and able to handle a fast-paced environment.  The Client Service - Officer will be part of a team delivering a client‑centric service model to our Korean clients.

Why this role is important to us

The team you will be joining is a part of State Street Investment Management, one of the largest asset managers in the world. We partner with many of the world’s largest, most sophisticated investors and financial intermediaries to help them reach their goals through a rigorous, research-driven investment process. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Key Responsibilities:

• Strive to meet and exceed clients’ objectives and expectations to ensure client satisfaction through creating a proactive approach to client service.

• Proactive identification of client needs and potential internal issues impacting client satisfaction.

• Act as an advocate for clients and ensuring client issues are satisfactorily resolved.

• Facilitates communication between relationship management, operations & other business units to ensure an effective operating environment.

• Works with senior management to keep them informed of new developments and service issues.

• Works closely with internal teams and clients to drive execution of initiatives.

• Act as a liaison between business units to ensure successful implementation of service deliverables are being provided to the clients and the team.

• Support the Korean Account Executives and Client Relationship Management team to prepare and facilitate presentation materials for clients review meetings

• Supports the onboarding and conversion of new client relationships

• Collaborate with APAC client service counterparts across jurisdictions on client deliverables

• Involve in client facing team related ad hoc projects/assignments

Required Skills/Experience: 

• Bachelor's degree in business, finance, economics or related discipline

• A minimum of 5 years of related industry experience is preferred

• Fluency in English and Korean

• Strong written and oral communication skills

• Fast learner, excellent interpersonal skills and attentive to details

• Strong Microsoft Office skills

• Positive attitude towards learning

• Strong team player

Values

Client Focus, Ownership, Enthusiasm, Integrity, Teamwork, Respect, Collaboration, Innovation

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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