Ops Associate, Amazon Customs & Trade

Amazon is hiring an Ops Associate, Amazon Customs & Trade. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a junior role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Following SOP and other requirement to validate data/information provided by customer.
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.

Key job responsibilities
• Handling assigned daily tasks, manage and handle exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner.
• Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks.
• Collaborating with service providers and origin or destination logistics teams to solve issues
• Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test
• Managing business reporting as required, perform root cause analysis and own specific action to fix problems.
• Taking additional duties assigned by leadership as business related services and products continue to expand.
• Any Add-hoc task assigned by leaders.

About the team
ACT operations team is a team of customs brokers managing the import duty requirements of FBA and external products. We have INLT LLC in US (a subsidiary of Amazon) and 3rd party customs broker in EU & UK, responsible for filing customs entries for goods.
We are the provider of choice for industry-leading customs and trade services for universal importers and exporters, bringing value to traders by simplifying processes, ensuring accuracy, reducing costs, and providing a one-stop suite of trusted solutions.

Basic qualifications

- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Speak, write, and read fluently in English
- Experience performing accurate data entry and analysis

Preferred qualifications

- High school or equivalent diploma
- 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
- Licensed customs broker
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- Experience in customs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Ops Associate, Amazon Customs & Trade at Amazon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.