Collection Executive
Singtel is hiring a Collection Executive in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Singtel.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Level classifies it as an executive role.
- Level lists 499 other open roles at Singtel.
AI in this role
Be a part of something BIG!
Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!
Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.
The Collection Executive is responsible for managing customer accounts to ensure timely collection of outstanding payments while maintaining positive customer relationships.This role supports the end-to-end collections process, including engaging with customers, resolving billing enquiries, and coordinating with internal stakeholders to address issues efficiently. The position plays an important role in supporting healthy cash flow, reducing aged debt, and ensuring a consistent and professional customer experience.
Key Responsibilities
- Manage and drive collections activities across dealer and special purpose account portfolios.
- Handle offshore customer accounts and maintain strong stakeholder relationships.
- Perform account reconciliations, cash application clearing, and allocation activities.
- Resolve payment disputes and collection issues in a timely manner.
- Work closely with major accounts to ensure timely collection and account maintenance.
- Monitor aged debt and support achievement of cash collection targets.
- Collaborate with internal stakeholders to improve collection performance and account accuracy.
- Proficiencies in Ms Excel & Power Point
Required Skills and Experience
- Strong collections and accounts receivable experience, preferably within Telecommunications or a large enterprise environment.
- Hands-on experience with SAP ERP and SAP S/4HANA.
- Comprehensive understanding of account clearing, cash application, reconciliation, and customer account management.
- Experience managing complex and high-value customer accounts.
- Excellent verbal and written communication skills.
- Ability to work effectively with offshore customers and cross-functional teams.
- Strong analytical, problem-solving, and stakeholder management skills.
Your Career Growth Starts Here. Apply Now!
How we rate this
Collection Executive at Singtel rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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