Collection Officer.Retail Collections Egypt.Credit Management Group

AI in this role

Target Achievement & Strategy
- Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions
- Develop effective collection strategies for different account segments.
- Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.
- Monitor attrition and shrinkage; implement retention and contingency plans.
- Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements
- Reporting & Analytics
- Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.
- Deliver regular operational reports, root cause analyses, and improvement plans.
- Compliance, Audit & Documentation
- Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.
- Process & Operational Excellence
- Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.
- Share knowledge and best practices with cross-functional teams.

How we rate this

Collection Officer.Retail Collections Egypt.Credit Management Group at Mashreq rates 29 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.