Compassionate Care Case Mgr, High Touch Support

Amazon is hiring a Compassionate Care Case Mgr, High Touch Support in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions case management, empathy and active listening among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Provide concierge-level compassionate care case management to employees and their families facing illness or loss.

case-managementempathyactive-listeningproblem-solving

This is a seasonal/ contractual role of 6 months.

Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Do you get excited about working with a highly diverse population cutting across multiple countries, cultures, and values? Getting interested? Please read on!

Join our team and make a difference for Amazonians and their families. Amazon’s dedicated team that provides concierge-level support for Amazon employees and their families in their time of need is growing.

Amazon's Compassionate Care Services is here for employees if they are facing the loss of a loved one or a life-threatening illness. As a Compassionate Care Case Manager, you will help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness. Our Compassionate Care Case Manager are skilled in answering challenging questions, understanding complex employee and family situations, communicating available benefits for each specific case, assisting in navigating internal departments and external vendors, and responding to changing circumstances and needs to pave the way for a connected and trusted case management experience.

High-level judgment is crucial in the time-critical nature of this role. Compassionate Care Case Manager must be highly attuned to how people are responding and focus on the details of each individual case. They must step back from these cases to see emerging patterns and adjust processes and support mechanisms as needed. Active listening, empathy, and problem solving are a must.

Key job responsibilities
Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need
Leverage best practice tools and Amazon and vendor resources to understand all options available
Critically assess and adjust the case management plan to the timing of changing needs
Troubleshoot issues and seek to remove barriers for an employee
Respond to issues that may arise and ensure the right communication occurs with accurate details at the right time
Identify and solve problems, sometimes with limited information
Communicate regular updates to employees, vendors, and stakeholders both verbally and in writing
Ensure compliance with standard work, federal/state/country regulations, and company policies
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate, and partner with our HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate

Basic qualifications

- 1+ years of professional or military experience, or Bachelor's degree
- 2+ years of case management experience, or Bachelor's degree in business, HR, or a related field
- Experience using computers and Microsoft Office tools such as Outlook, Word, Excel and PowerPoint
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience handling confidential information
- Experience in counseling or mentoring others, preferably in HR, Healthcare, or Crisis Management
- Experience with global service and employee delivery
- Strong problem solving, time management, and priority-setting skills
- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters

Preferred qualifications

- Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- 5+ years of case management experience, or Bachelor's degree in business, HR, or a related field
- Experience working with speech and text language data in multiple languages
- Experience managing multiple projects, prioritizing, planning, and managing time
- Familiarity with case management systems, reviewing cases for benefits eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Compassionate Care Case Mgr, High Touch Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Compassionate Care Case Mgr, High Touch Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bangalore - Virtual.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Case ManagementEmpathyActive ListeningProblem Solving

Questions you could be asked

Tell me about a project where case management was part of your work. What did you do?
Tell me about a project where empathy was part of your work. What did you do?
Tell me about a project where active listening was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Case Management, Empathy, Active Listening, and Problem Solving. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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