VisaConfiguration Analyst (Arabic, Russian, French)
Visa is hiring a Configuration Analyst (Arabic, Russian, French) in Manila, Philippines. Level rates it ; you can apply on Visa.
Level's read on this job
- On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
- Tools and skills the posting cites include ChatGPT, Copilot and Microsoft Copilot.
- Level classifies it as a mid-level role.
- Level lists 833 other open roles at Visa.
- The role was posted within the past week.
AI in this role
Manage technical implementations of Visa products while leveraging generative AI tools to support everyday operations.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Job Summary Manages Visa technical and business resources required to implement new and add-on Visa products and services. Establishes project scope and identifies opportunities to improve Visa processes and procedures. Gathers and documents project requirements and provides client consultative guidance on Visa regulations, fees, features, and functionality to structure an effective implementation. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution and/or product and process improvements. Prepares and maintains detailed project plans, status reports, and issues logs. Translates complex customer business requirements into internal technical language. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities- Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
- Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
- Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support, and system enhancement support.
- Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.
- Assess operational opportunities to increase service quality or efficiency.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Build and enhance positive working relationships with Visa client institutions, processors, and internal stakeholders.
- Represent client system and operational requirements to internal Visa organizations.
- Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Coordinate internal Visa resources to ensure delivery on commitments.
- Report client project accomplishments and deliverables to management monthly.
- Update and enhance internal support documents to assist internal and external stakeholders.
- Support biannual business enhancements and all Visa mandates.
Qualifications
Basic Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
- Experience in banking or financial services industries or a technical support role.
- Experience in managing project plans, status reports, and issues logs.
- Experience in coordinating internal and external resources for project delivery.
- Experience in troubleshooting and documenting technical issues.
- Experience in client consultative guidance and requirements gathering.
- Fluency in speaking Arabic, Russian, and French
Preferred Qualifications
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
- Experience in proactively identifying processing efficiencies and supporting system enhancements.
- Experience in representing client system and operational requirements to internal organizations.
- Experience in updating and enhancing internal support documents.
- Experience in supporting business enhancements and mandates.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
How we rate this
Configuration Analyst (Arabic, Russian, French) at Visa rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where project management was part of your work. What did you do?
- Tell me about a project where client consultation was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where generative ai was part of your work. What did you do?
- Walk me through how you've used ChatGPT in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Project Management, Client Consultation, Troubleshooting, Generative AI, and ChatGPT. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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