Contract Onboarding Specialist, AWS Billing Contract Onboarding

Amazon is hiring a Contract Onboarding Specialist, AWS Billing Contract Onboarding in New York, United States. It pays $97k-$170k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this role: an ordinary role that requires AI tools.
Tools and skills the posting cites include Python, Excel and data analysis.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Manage contract ingestion and billing accuracy while experimenting with AI and automation tools to streamline workflows.

pythonexcel

data-analysisprocess-automationcontract-management

Are you an analytical problem-solver who thrives on untangling complex systems and building solutions that scale? AWS Billing Contract Onboarding is looking for a Contract Ingestion Analyst to own the accurate, timely ingestion of customer contracts into our billing systems — the critical step that ensures customers are billed correctly from day one. You'll move beyond executing defined procedures to analyzing why things break, designing fixes for novel contract structures, and partnering with engineering to make ingestion smarter and more resilient. You'll bring judgment to partially defined problems, experiment with AI and automation to improve accuracy, and help move the team toward the next generation of controllership. If you love diving into details, solving problems at the root, and building processes that scale — this is your role.

Key job responsibilities
Ingest customer contracts accurately and on time — acknowledge tickets within 1 business day, resolve standard issues within 5 days per SOP, and execute with ≥98.6% accuracy
Own end-to-end ingestion of complex contract structures, including multi-service and percentage-based constructs
Analyze ingestion failures and propose systemic fixes rather than one-off workarounds
Design solutions for new and non-standard contract structures, applying judgment where SOPs don't yet exist
Experiment with AI and automation to improve ingestion accuracy and reduce billing errors
Lead ingestion-related discussions in weekly business reviews with leadership
Partner cross-functionally with engineering and design teams to translate ingestion needs into system requirements
Identify opportunities to reduce manual touches and design scalable ingestion processes for new use cases
Document ingestion issues, procedures, and new contractual terms thoroughly for team reference

A day in the life
You'll start by reviewing your ingestion queue — prioritizing tickets and working complex contract structures that don't fit a standard template. When something fails, you dig into the root cause and propose a systemic fix rather than a patch. You'll partner with your team and engineering on system requirements, lead the ingestion portion of an WBR, and test whether AI can catch errors earlier in the process. Throughout, you document what you learn and look for ways to take manual touches out of tomorrow's workflow.

About the team
The AWS Billing Contract Onboarding team makes sure every customer contract is ingested into our billing systems accurately and on time — the foundation of a correct first bill. We're a collaborative, customer-obsessed group that partners closely with engineering, design, and finance to solve hard problems at scale. We believe in operational excellence, continuous improvement, and using AI and automation to work smarter. You'll join a team that values deep expertise, clear communication, and helping each other grow.

Basic qualifications

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- 5+ years of finance, business management and sales operations experience
- Experience developing business analytics or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred qualifications

- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Experience implementing repeatable processes and driving automation or standardization
- Experience applying AI or automation tools to improve operational accuracy

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 96,900.00 - 169,500.00 USD annually

How we rate this

Contract Onboarding Specialist, AWS Billing Contract Onboarding at Amazon rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Contract Onboarding Specialist, AWS Billing Contract Onboarding is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $97k-$170k a year.
The role is based in US, NY, New York.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisProcess AutomationContract ManagementPythonExcel

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?
Tell me about a project where contract management was part of your work. What did you do?
What's a project where you used Python hands-on?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, Process Automation, Contract Management, Python, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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