PwCContracts & Process Specialist
AI in this role
Provide senior IT support and maintenance for technology infrastructure while leveraging AI collaboration skills.
Job Description & Summary
The Opportunity
Join PwC as a Senior Associate in IT Support, where you will play a pivotal role in managing and maintaining our technology infrastructure, ensuring smooth operations and efficient delivery of IT services. You will provide front-line technical assistance, troubleshooting software and hardware issues to facilitate seamless functioning of computer systems. Your role will involve supporting both internal and external clients, addressing and resolving technical issues promptly through various channels. In this position, you will be responsible for L2 to L4 support levels, ensuring efficient IT operations and contributing to the overall strategy of the firm.
Your Responsibilities
- Provide technical support and troubleshooting for computer systems software and hardware
- Deliver timely and efficient resolution of IT issues for internal and external clients
- Monitor network performance and implement security measures
- Facilitate smooth functioning of IT operations at L2 to L4 support levels
- Build meaningful client connections and anticipate their needs
- Navigate complex situations and deliver quality service
- Use critical thinking to break down complex concepts and solve problems
- Develop a deeper understanding of the business context and contribute to the overall strategy
- Interpret data to inform insights and recommendations
- Uphold professional and technical standards, including PwC's code of conduct and independence requirements
What You Bring
- High School Diploma
- 2+ years of experience in IT support or related field
- Ability to actively listen and embrace change
- Intellectual curiosity and learning agility
- Strong self-awareness and teamwork skills
What Sets You Apart
- Bachelor’s Degree preferred
- Fluency in AI and AI-human collaboration
- Analytical thinking and effective communication skills
- Ability to accept feedback and regulate emotions
- Empathy, inclusion, and optimism in a professional setting
Additional Information
Join PwC in IT Support to help manage and maintain technology infrastructure, ensuring smooth operations and efficient delivery of IT services.
This posting is made by PricewaterhouseCoopers IT Services Limited, London – Sucursala București; Bulevardul Poligrafiei nr. 1A, Ana Tower, 20/2 fl., 1st District, Bucharest 013704, Romania, which provides information technology services to entities within the PwC network. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see https://www.pwc.com/structure for further details.
How we rate this
Contracts & Process Specialist at PwC rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where it support was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
- Tell me about a time an AI tool got something wrong. How did you catch it?
Adapt your resume
- List these exact terms on your resume: It Support, Troubleshooting, and Customer Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.
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