Coordinator Business Support

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

Location: Mechelen, Belgium | Full-Time, hybrid| Regular Position

Join a Team That Keeps Business Moving

At CHEP, we're looking for a proactive and analytical Coordinator Business Support to help protect business performance through customer audits, data analysis, and stakeholder collaboration.

This role combines analytical thinking, customer communication, and commercial awareness. You'll use data to identify discrepancies, uncover insights, and work with customers and internal stakeholders to resolve audit findings and drive positive business outcomes.

What You'll Be Doing

As a Business Support Analyst, you will act as a trusted partner for customers and internal stakeholders, ensuring efficient issue resolution and outstanding service delivery.

Key Responsibilities

• Analyze customer data, inventory records, and audit results to identify discrepancies and business risks.
• Translate complex data into clear insights and recommendations for customers and internal stakeholders.
• Present audit findings and support resolution discussions with customers in a professional and constructive manner.
• Partner closely with Sales, Finance, Operations, and Customer Teams to investigate issues and drive outcomes.
• Manage multiple audits and business cases simultaneously while ensuring accuracy and timely completion.
• Build strong customer relationships and act as a trusted advisor throughout the audit process.
• Create reports, presentations, and customer communications that support informed decision-making.
• Identify opportunities to improve processes, reporting, and overall business performance.

What We're Looking For

You bring a passion for numbers crunching & Reports along with delivering excellent customer service - and the ability to build strong relationships across a wide range of stakeholders.

Ideal Experience & Skills

• Fluency in Dutch and English
• Strong passion for analytic work with the ability to interpret data and identify trends
• First experience in customer service, business support, account management, operations, supply chain, or a similar role would be helpful, but is not mandatory.
• Excellent problem-solving and negotiation skills.
• Ability to work cross-functionally and influence stakeholders.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Customer-centric mindset with a focus on continuous improvement.
• Proficiency with Microsoft Office and business systems.

Why Join CHEP?

At CHEP, you'll be part of a global organization that values collaboration, innovation, and continuous improvement. You'll work alongside talented colleagues, gain exposure to multiple business functions, and have opportunities to grow your career while making a meaningful contribution to our customers and our business.

What we offer?

• Lunch vouchers
• STI Bonus Plan
• Laptop
• Hospital Insurance fully paid by CHEP for employee and it’s family
• Ambulant plan
• Group Insurance
• Eco Vouchers
• End Year premium
• Workweek of 40 hours per week – 20 days of annual leave (if worked full time during previous year) + 12 ADV days (1day per worked month)

Ready to make an impact? Apply today and help us deliver exceptional customer experiences every day.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.