Creative Services Specialist

Job Description

Are you passionate about the chance to bring your creative services experience to a world-class organization that is leading the way in both content and technology to make a safer and more secure world? Do you have the skills necessary to work as a team player within the Revenue team and across the business to ensure operational support and customer success? If you are a team player with excellent stakeholder engagement skills coupled with the ability to work in complex environments, then Thomson Reuters Special Services (TRSS) is looking for you!

The Creative Services Specialist connects creative production with emerging AI capabilities to build secure, repeatable systems for content generation, personalization, automation, and digital experience delivery. This role designs and governs the workflows, tools, and frameworks that bring together design platforms, content systems, production processes, and AI-enabled solutions to improve speed, consistency, quality, and measurable business value.

Key Responsibilities

• Connect business objectives, creative vision, AI capabilities, and final delivery into a cohesive creative technology workflow.

• Transform successful projects into scalable organizational capabilities, reusable frameworks, and repeatable production models.

• Lead creative production across web, video, motion graphics, publications, and interactive media while integrating AI-enabled tools where appropriate.

• Develop and maintain AI-enabled creative workflows that support efficient content creation, review, personalization, and delivery.

• Partner with cross-functional teams to translate creative, technical, security, and business requirements into practical production solutions.

• Establish standards, documentation, and governance practices that ensure AI-enabled creative tools are used consistently and responsibly.

• Evaluate emerging technologies and recommend improvements that enhance creative operations, production quality, and speed to market.

Required Qualifications

• Experience supporting creative production across web, video, motion graphics, publications, or interactive media.

• Experience designing or implementing AI-powered workflows, automation, agent-based systems, or production processes.

• Ability to create reusable frameworks, templates, documentation, and standards that support consistent creative delivery.

• Familiarity with AI-assisted content production, web and CMS frameworks, video and creative production pipelines, and knowledge or asset libraries.

• Ability to collaborate effectively with AI, IT, Security, Legal, Data, and business stakeholders.

• Ability to obtain and maintain a U.S. national security clearance.
• U.S. Citizenship is required to comply with government contract, agency, or Federal Government requirements.

Preferred Qualifications

• Experience establishing or supporting a Creative-AI operating model.

• Experience building reusable libraries of agents, workflows, integrations, or creative production assets.

• Experience launching personalized client narratives, pilots, or similar AI-enabled personalization initiatives.

• Experience integrating AI into Adobe, WordPress, PowerPoint, or related creative production platforms.

• Experience implementing governance, quality standards, or review processes for AI-enabled creative solutions.

• Experience scaling proven creative capabilities, workflows, or tools across an organization.

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com