Currency Services Representative

Job Description

Application Deadline: November 6, 2026

We are hiring on a Contract Part Time basis for 1 year

What is the opportunity?

Responsible for processing of basic to moderately complex client transactions within one or more RBC product or service line(s) utilizing on-line input to various systems ensuring quality and accuracy of incoming and outgoing workflow and/or documents. 

What will you do?

• Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLAs)
• Ensure all documents/data are examined for completeness and accuracy, and refer issues to Team Lead
• Identify recurring errors and servicing gaps to Team Lead
• Take ownership of client concerns, referring when necessary, building ownership and accountability at first point of contact, and refer to manager where required
• Ensure all authorities for the role (delegated authorities, systems access etc.) are adhered to, reviewed and understood
• Ensure adherence to Global Information Risk Management framework and Global Compliance mandated policies and procedures
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines
• Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk

What do you need to succeed?

Must-have

• Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics
• Good knowledge of the Bank’s policies and procedures, products & services
• Good knowledge of all circulars and folios relating to responsibilities including Money Laundering, Privacy, Negotiation of Items
• Good cash management skills and strong commitment to quality service
• Must respect confidentiality and be flexible & adaptable
• Good working knowledge of related applications and tools with a willingness to familiarize self with other (sometimes emerging) applications and systems

Working Conditions

• High degree of flexibility required for hours of work in a shift/roster based environment as the Centre operates during the hours of 8:00 a.m. to 8:00 p.m.
• Fast-paced, highly dynamic and interactive processing environment
• At times the role requires the ability to manage highly demanding situations under rigid timelines

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual:

• Opportunities to build close relationships with clients
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Work with a dynamic, collaborative, and high-performing team

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.