Curriculum & Quality Improvement Lead

Location: Hybrid role with attendance at our Solihull, Homer Road office and travel to other locations as required. During the initial induction period, you will be expected to attend the Homer Road office.

Salary: £40,000 - £45,000 dependent on experience

Interview Dates: Interviews will be held from the week commencing 7 December onwards.

Curriculum & Quality Improvement Lead

Shape the Future of Apprenticeship Learning at Serco

We're looking for an experienced and passionate Curriculum & Quality Improvement Lead to play a key role in shaping and enhancing Serco's internal apprenticeship provision.

This is an exciting opportunity for a curriculum specialist with strong quality assurance expertise to lead the development, review and continuous improvement of apprenticeship programmes. Working across our apprenticeship portfolio, you'll ensure that curriculum intent, implementation and impact are clearly defined, evidence-led and focused on delivering outstanding learner outcomes.

You'll work closely with delivery, quality, learning support and employer stakeholders to create engaging, inclusive and high-quality learning experiences that support learner achievement, progression and occupational competence.

What You'll Be Doing

As our Curriculum & Quality Improvement Lead, you will:

• Lead the, development, structure and continuous improvement of apprenticeship curricula, learning journeys and programme documentation.
• Ensure programmes align with occupational standards, End Point Assessment (EPA) / Assessment Organisation (AO) requirements and regulatory expectations.
• Drive curriculum quality through analysis of learner progress, achievement, retention, gateway and EPA outcomes.
• Use learner, employer and other stakeholder feedback to identify improvement opportunities and enhance programme effectiveness.
• Lead curriculum reviews, educational quality initiatives and targeted improvement projects.
• Act as a subject matter expert in curriculum design, teaching, learning and assessment practice.
• Support the delivery of internal quality assurance activities, including observations, sampling, standardisation and thematic reviews.
• Produce robust quality reports, improvement plans and evidence to support self-assessment, governance and inspection readiness.
• Coach and support delivery colleagues to strengthen learner engagement, assessment practice and educational outcomes.
• Promote a culture of continuous improvement, collaboration and professional excellence across the apprenticeship provision.

What We're Looking For

You'll be a highly experienced education or apprenticeship professional with a strong background in curriculum development and quality improvement.

Essential qualifications:

• Recognised teaching qualification (PGCE, Cert Ed, DET, QTS or equivalent).
• Level 4 Internal Quality Assurance (IQA) qualification or equivalent.
• Level 2 English and Maths qualification.
• Current safeguarding and Prevent awareness.

Essential experience and knowledge:

• Significant experience developing apprenticeship curricula.
• Strong understanding of apprenticeship standards, KSBs and EPA/AO requirements.
• Experience within Business, Leadership and Management (including Project Management) apprenticeship programmes.
• Knowledge of curriculum intent, implementation and impact principles.
• Experience schemes of learning/work.
• Strong understanding of teaching, learning and assessment methodologies, including blended and digital learning approaches.
• Ability to analyse learner performance and quality data to drive measurable improvements.
• Experience supporting quality assurance, inspection readiness and continuous improvement activities.
• Excellent stakeholder management, coaching and influencing skills.
• Strong project management and organisational capability.

Why Serco?

At Serco, we're committed to developing talent and creating meaningful learning experiences that help our people thrive. As part of our Apprenticeship Services, Quality and Partnerships team, you'll have the opportunity to influence educational practice, shape future programmes and make a lasting impact on learner success across the organisation.

If you're passionate about curriculum excellence, quality improvement and delivering outstanding apprenticeship outcomes, we'd love to hear from you.

Apply today and help shape the future of learning at Serco.

Benefits

• Pension 6% employer matched
• Annual leave 25 days + bank holidays
• Life assurance 2x base salary if in pension, (1x if not)
• Flexible working to support work-life balance

Other notable benefits:

• Employee Assistance Programme
• 30% Serco Leisure Centre Discount
• Option to buy additional leave
• Charitable payroll giving
• A wide range of discounts

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.