Commonwealth Bank of Australia
Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)
AI in this role
Deliver seamless multi-channel banking support and customer service across branch and phone operations.
We’re seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:
Moora – Jurien Bay – Dalwallinu
This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm
Or we can discuss a full time opportunity!
You will be joining our Multi-Channel Branches!
What is a Multi-Channel Branch?
Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.
On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 21/10/2026How we score this
Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk) at Commonwealth Bank of Australia scores 0 out of 100 for how much of the daily work is AI. That makes it AI Level 1 of 4 (Little AI). The level is about AI in the job, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where retail banking was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Service, Retail Banking, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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