Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk)

Commonwealth Bank of Australia is hiring a Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk). Level rates it ; you can apply on Commonwealth Bank of Australia.

Level's read on this job

Level rates this HR role Little AI ●○○○: aI is not part of the work.
The posting mentions customer service, banking and problem solving among its tools and skills.
Level classes it as a mid-level role.
Commonwealth Bank of Australia has 213 other open roles on Level.

AI in this role

Customer banking specialist providing multi-channel branch services, financial health checks, and loan processing for retail banking clients.

customer-servicebankingproblem-solvingfinancial-services

We’re seeking a Customer Banking Specialist to join our Moora Branch Hub, working full time across the following branch locations:

Moora – Jurien Bay – Dalwallinu

This role can be part time, 32.5 hr/wk, Monday – Friday 9am – 4pm

Or we can discuss a full time opportunity!

You will be joining our Multi-Channel Branches!

What is a Multi-Channel Branch?

Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.

On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations

We’re interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 22/11/2026

How we rate this

Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk) at Commonwealth Bank of Australia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Banking Specialist Relief - Moora (32.5 hr/wk - 38 hr/wk) is an open job at Commonwealth Bank of Australia.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in WA Country.
The job was posted on September 23, 2026.
Seniority: mid.
Applications are handled by Commonwealth Bank of Australia. Apply on Commonwealth Bank of Australia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceBankingProblem SolvingFinancial Services

Also common in HR jobs at this level

AI agents Computer vision AWS Machine learning Generative AI SQL

Pay

Typical HR job: $120k

This posting doesn't list pay. Use the typical HR figure when pay comes up. See HR jobs

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where banking was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where financial services was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Banking, Problem Solving, and Financial Services. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker