Customer Excellence Associate

Novartis is hiring a Customer Excellence Associate in Kyiv, Ukraine. Level rates it ; you can apply on Novartis.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Digital Media, project management and business analytics.
Level classifies it as a mid-level role.
Level lists 840 other open roles at Novartis.

AI in this role

Coordinate digital innovation solutions, marketing projects, and analytics-based reporting for internal customers.

Digital Media

project-managementbusiness-analyticsdigital-marketingstakeholder-management

Job Description Summary

-Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations.
-Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's.
-Works in collaboration with brand teams, technical teams and all functions to maximize value.
-Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team through delivery of proven analytics based projects.
-Provide analytics support to Novartis internal customers

Job Description

Major accountabilities:

Planning and management, gather requirements to develop detailed Project plans and Project estimations to task level.
Proactively assist the Business to identify upcoming conflicts and resource gaps.
Serve as interface with the global and local Brand teams on Project Planning and delivery management.
Leads and delivers projects for Regional and global teams, ensuring adherence to timelines and quality objectives.
Ensures delivery of efficient and high-quality deliverables.
Manages an efficient and high-quality team that promotes synergy and best practice sharing among resources, drives collaboration with Country Organizations in managing high standards of communication and delivering best in class services.
Provide guidance on training requirements in relation to Commercial processes -Takes initiative to drive standardization of reports across brands.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
Distribution of marketing samples (where applicable)

Key performance indicators:

Quality and accuracy of forecast assumptions
Good customer satisfaction scores
Ability to manage multiple stakeholders / projects

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

How we rate this

Customer Excellence Associate at Novartis rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Excellence Associate is an open job at Novartis.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Kyiv.
The job was posted on October 27, 2026.
Seniority: mid.
Applications are handled by Novartis. Apply on Novartis

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Project ManagementBusiness AnalyticsDigital MarketingStakeholder ManagementDigital Media

Questions you could be asked

Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where business analytics was part of your work. What did you do?
Tell me about a project where digital marketing was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Walk me through how you've used Digital Media in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Project Management, Business Analytics, Digital Marketing, Stakeholder Management, and Digital Media. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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