Customer Experience Customer Success Specialist- NX
Cisco is hiring a Customer Experience Customer Success Specialist- NX in Jakarta, Indonesia. Level rates it ; you can apply on Cisco.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Cisco Telemetry, CRM and customer success.
- Level classifies it as a senior role.
- Level lists 1,400+ other open roles at Cisco.
- The role was posted in the last few days.
AI in this role
Provide strategic technical customer success support leveraging telemetry and digital adoption frameworks in Southeast Asia.
Why Cisco CX?
Southeast Asia is undergoing one of the fastest digital and cloud transformations in the world. In Jakarta, our enterprise and service provider customers are investing heavily in modernizing their digital infrastructure.
As a Customer Success Specialist (CSS), you won’t just be troubleshooting technology—you will be the strategic technical partner who ensures our largest customers unlock the full power of their software investments. By combining deep architectural expertise with AI-powered telemetry and adoption frameworks, you will shape how leading ASEAN organizations build, operate, and scale their next-generation networks.
What You’ll Do
You will be the bridge between customer business ambitions, complex technical deployments, and Cisco’s product engineering teams.
Architect AI-Driven Technical Adoption Plans (TAPs): Translate business outcomes into clear technical milestones. Leverage telemetry, predictive AI insights, and customer health signals to proactively identify adoption barriers and drive full platform utilization.
Lead High-Impact Technical Enablement: Deliver both focused 1:1 architectural consultations and scalable 1:many Expert Insight Series to educate and empower technical leaders across Malaysia, Indonesia, and the broader APJC region.
Build Hands-On Labs & Demonstrations: Design realistic customer topologies and lab simulations to validate complex migrations, automation workflows, and edge-case integrations before production rollout.
Be the Voice of the Field: Collect real-world customer insights and telemetry data to influence Cisco’s global product roadmap, driving usability, feature enhancements, and serviceability.
Drive Cross-Functional Impact: Partner closely with Account Teams, Customer Success Managers (CSMs), Systems Engineers, and Cisco Partners to ensure customer success, contract health, and long-term renewal growth.
Mentor & Elevate the Community: Share knowledge across our regional engineering forums, author reusable configuration checklists/scripts, and mentor emerging technical talent across the ASEAN CX team.
Who You Are
You are a consultative technologist who loves solving complex architectural challenges, building trust with senior customer engineers, and demonstrating measurable value.
Experienced Technologist:
Bachelor’s degree + 7+ years of relevant experience, or
Master’s degree + 4+ years of relevant experience (or equivalent practical industry experience).
Certified Expertise: Professional-level certification (e.g., CCNP, DevNet Professional, or equivalent industry credential).
Adoption & Lifecycle Acumen: Proven track record in customer success, systems engineering, technical consulting, or post-sales delivery within enterprise or service provider environments.
Hands-On & Curious: Comfortable setting up proof-of-concept demos, scripting baseline automation/health-checks, and interpreting telemetry data to guide technical decisions.
Storyteller & Communicator: Fluent in English with strong local stakeholder communication skills (Bahasa Malaysia / Bahasa Indonesia proficiency is a strong advantage for local customer engagement).
Why You’ll Love Working With Us
Global Impact, Local Scale: Work on high-visibility digital transformation projects shaping the digital economies of Malaysia and Indonesia.
AI & Continuous Learning: Direct access to cutting-edge AI enablement tools, Cisco CX Academy, and advanced architecture labs.
Inclusive & Hybrid Culture: A culture built on hybrid flexibility, psychological safety, and empowering employees to make their best work happen.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
How we rate this
Customer Experience Customer Success Specialist- NX at Cisco rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where network architecture was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
- What's a project where you used Cisco Telemetry hands-on?
- Walk me through how you've used CRM in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Success, Network Architecture, Technical Support, Cisco Telemetry, and CRM. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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