Customer Support Specialist (Customer Support Management)

Boeing is hiring a Customer Support Specialist (Customer Support Management) in Jakarta, Indonesia. Level rates it ; you can apply on Boeing.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include SAP, customer support and account management.
Level classifies it as a mid-level role.
Level lists 793 other open roles at Boeing.
The role was posted in the last few days.

AI in this role

Customer support specialist managing accounts, order logistics, and customer relationships in Indonesia.

sap

customer-supportaccount-managementsupply-chainb2b

Customer Support Specialist (Customer Support Management)

Company:

PT Boeing Indonesia

Boeing Global Services (BGS) is looking for a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta.

Position Responsibilities:

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Uses multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and shares key performance metrics with customers and internal partners.
Interfaces with customers and internal Boeing resources.

Basic Qualifications (Required Skills / Experience):

3+ years of experience with supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problem-solving skills
Ability to work and collaborate cross functionally across multiple organizations
Ability for minimal travel domestically and internationally

Preferred Qualifications (Desired Skills / Experience):

Experience in the Aerospace industry
SAP knowledge
Engineering / Technical experience
Account management, customer support experience

Additional Information:

This position is expected to be 100% onsite. Candidates must have authorization to work in the listed locations and the Company will not be sponsoring Employment Visas.
This is an international local hire employee position. Base pay and benefits are determined in line with local labor market practices.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift Worker (Singapore)

How we rate this

Customer Support Specialist (Customer Support Management) at Boeing rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Support Specialist (Customer Support Management) is an open job at Boeing.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IDN - Jakarta, Indonesia.
The job was posted on October 21, 2026.
Seniority: mid.
Applications are handled by Boeing. Apply on Boeing

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportAccount ManagementSupply ChainB2bSAP

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Google Cloud

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where b2b was part of your work. What did you do?
Walk me through how you've used SAP in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Account Management, Supply Chain, B2b, and SAP. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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