Customer Growth Lead

Immutable is hiring a Customer Growth Lead for a remote role open to applicants in United States. Level rates it ; you can apply on Immutable.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
Level classes it as a lead role.
Immutable has 4 other open roles on Level.

AI in this role

About Us 🚀:

Immutable is the world's fastest-growing game platform, built to power the next generation of games. Immutable's full-stack product suite powers every stage of game creation and growth from infrastructure to player engagement.

Founded in 2018, we're one of the fastest Australian companies to reach unicorn status, raising more than AUD $400M+ at a valuation of AUD $3.5B. Today more than 700 games build on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming. Immutable Audience, our newest product line, is the fastest-growing SaaS in our history.

We're growing faster than we ever have, and we're hiring the talent who'll take it further 🚀

About The Role 🤔

Immutable Audience, is an AI-native growth platform for games, It captures, identifies, and activates audiences across every stage of a game's launch, from anonymous web traffic, through Steam wishlist, through purchase, through retention. The platform is used by over 800 games launching on Steam, console, and cross-platform. As a Customer Growth Lead at Immutable, you'll partner with a portfolio of game studios as their trusted growth advisor, guiding each one from first announcement through a successful launch and beyond using our product.

You'll bring hands-on performance marketing expertise to studios that have poured years into their games, and you'll help them reach the audience they've worked so hard for. Some are small teams launching their very first title. Others have experienced growth teams ready to go deep. Every week brings new games, new founders and new challenges worth solving.

Our Audience platform is new, ambitious and moving quickly, and you'll have a real hand in shaping it. The insights you gather from your studios will feed directly into what our product team builds next.

If you love games, love growth and want to see your work show up in launch after launch, we'd love to hear from you. Gaming experience is a wonderful bonus, and if your growth craft was built in adtech, e-commerce or retail, we'd still be excited to talk.

You'll Be Empowered To 🎮

Partner with a portfolio of game studios as their go-to growth advisor, from reveal to launch day and beyond
Plan, run and optimize paid acquisition campaigns across the channels that matter most for each game
Build launch plans that bring paid, creators, organic and lifecycle together into one clear strategy
Design email and lifecycle journeys that turn wishlists into players and players into lasting fans
Welcome studios onto Immutable Audience and help them see real value from day one
Share what you learn with our product team and help shape a platform that's still being built
Bring AI and automation into your daily work so every studio gets more of your time and insight

We'd Love You To Bring 🤝

Hands-on experience running and optimizing paid campaigns, with a track record of owning the results
Depth in at least one major paid channel and a working knowledge of others
Experience building email, CRM or lifecycle programs that keep users engaged and coming back
Confidence making thoughtful budget decisions guided by data
A talent for building trust with founders and turning insights into clear, practical advice
Curiosity about AI and a habit of using it to improve how you work
A love of games, or a real desire to bring your growth skills into gaming

Bonus Points For ✅

Gaming industry or games UA background.
Experience across adtech, e-commerce or retail growth at pace.

We are proud of the benefits that we offer for all of our employees globally.

Here is a snapshot 😊

Attracting the best global talent
💸 We commit to paying globally competitive base salaries and contributions to a long-term fund

📊 Sharing our products' success through Employee Stock Options ESOP

🌟 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass

🥘 Lunch is ordered fresh every day in our friendly office in Sydney CBD

🎉 Quarterly End of Cycle Celebration Awards

💻 USD $500 WFH allowance to set up your home office

☎️ USD $600 per annum to put toward your internet and phone usage.

🥳 USD $75 per quarter for remote employees to celebrate with local team members

⛑️ We also support our US Employees with Medical and 401K Insurance

🚘 Our Australian Employees can access Novated Leasing and save money by paying fort their car using pre & post-tax dollars

Levelling up your growth

🌱 We offer up to USD $1,350 per annum for classes, courses, AI tooling or events to support your growth and development

📚 Enjoy access to free online courses via Udemy

Helping you thrive

💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing

🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most:

👨‍👧‍👦 Paid parental leave

🌟 Enjoy 2 additional paid annual leave days at the end of the year

🎂 Enjoy a paid day off on your birthday

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2026 Circle Back Initiative Employer. This means a human reviews every application and we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

Join us in shaping the future of gaming!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us

How we rate this

Customer Growth Lead at Immutable rates 21 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.