Customer Intelligence & Insight Analysis Lead (13 months)

NatWest Group is hiring a Customer Intelligence & Insight Analysis Lead (13 months) for a remote role open to applicants in United Kingdom. Level rates it ; you can apply on NatWest Group.

Level's read on this job

On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
This is listed as a remote role.
The posting mentions Agentic Tooling, market research and customer insight among its tools and skills.
NatWest Group has 78 other open roles on Level.
Posted within the past week.

AI in this role

Lead customer intelligence and insight analysis while leveraging AI best practice and agentic tooling for executive presentations.

agentic-tooling

market-researchcustomer-insightdata-analysisstakeholder-management

Join us as a Customer Intelligence & Insight Analysis Lead

If you’re a strategic thinker with a passion for insight, this could be your ideal role
You’ll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
Joining a forward-thinking and influential team, you can expect great visibility for you and your work
We're offering this role for a period of 13 months

What you'll do

As a Customer Intelligence & Insight Analysis Lead you’ll be designing and delivering a range of strategic insight programmes and projects. In doing this, you’ll make recommendations based on existing insight and integrating these with new findings.

Day to day, you’ll be required to:

Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling

Translating complex analysis into clear customer insights and recommendations

Influencing stakeholders to drive customer-focused decisions.

Leading customer research programmes from design through to action planning

Ensuring research outputs are commercially relevant and actionable

Delivering multi-source actionable insight
Challenging and adding value to insight briefs
Engaging with external practitioners to make sure we remain up to date with the latest techniques

The skills you'll need

We’ll be looking for you to have experience of market research or customer insight on either the client or agency side. You’ll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.

Along with this, you’ll need:

An understanding of external regulations and their impact on the customer and marketing strategy
Excellent communication skills, both verbally and in writing
Strong influencing skills and the ability to build strong relationships with colleagues at all levels
The ability to deliver multiple projects on time and in budget

Hours

Job Posting Closing Date:

Job Posting Closing Date is not yet published.

Ways of Working:Hybrid

How we rate this

Customer Intelligence & Insight Analysis Lead (13 months) at NatWest Group rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Intelligence & Insight Analysis Lead (13 months) is an open job at NatWest Group.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in London and is marked remote.
The job was posted on October 30, 2026.
Seniority: lead.
Applications are handled by NatWest Group. Apply on NatWest Group

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Market ResearchCustomer InsightData AnalysisStakeholder ManagementAgentic Tooling

Questions you could be asked

Tell me about a project where market research was part of your work. What did you do?
Tell me about a project where customer insight was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Walk me through how you've used Agentic Tooling in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Market Research, Customer Insight, Data Analysis, Stakeholder Management, and Agentic Tooling. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker

Get new remote AI jobs (Uses AI ●●○○ or higher) by email

One email a week with the new remote AI jobs (Uses AI ●●○○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.