Customer Issue Resolution Analyst, CBG (Japanese Speaker)

3M is hiring a Customer Issue Resolution Analyst, CBG (Japanese Speaker) in Taguig, Philippines. Level rates it ; you can apply on 3M.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions ERP, customer support and b2b among its tools and skills.
Level classes it as a mid-level role.
3M has 758 other open roles on Level.
Posted in the last few days.

AI in this role

Investigates and resolves global B2B customer issues across the order-to-cash journey while leveraging automation and AI-enabled tools.

erp

customer-supportb2bproblem-solvingorder-to-cashleansix-sigma

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

As a Customer Issue Resolution Analyst (Japanese) with 3M GBS, you’ll support global B2B customers and business partners across international markets. When a customer issue comes up, you won’t just pass it along. You’ll investigate, connect the dots, work with the right teams, and help drive the issue to resolution.

This is a role for curious problem-solvers who want to do more than answer questions. If you enjoy digging into details, understanding how things work, and helping customers move forward, this could be your next career move.

What You’ll Experience in This Role

As a CIR Analyst, you’ll do more than answer questions. You’ll investigate and resolve customer issues related to orders, pricing, billing, deliveries, returns, credits, disputes, and the Order-to-Cash journey. You’ll connect the dots, work with teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations, and help deliver a better customer experience.

What You’ll Do

Own and resolve customer issues across the Order-to-Cash journey.
Investigate concerns, identify root causes, and drive the right next steps.
Communicate with customers in your designated language and in English.
Work across global teams to solve issues and improve the customer experience.
Apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to make work smarter and more effective.

What You’ll Gain

Global B2B experience across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
Future-ready skills in problem solving, process improvement, analytics, automation, and AI-enabled ways of working.
A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
Career growth with 3M, a global science company making meaningful impact.

We’re looking for:

Are fluent in Japanese and proficient in English.
Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field.
Communicate clearly, solve problems effectively, and keep the customer at the center.
Are detail-oriented, adaptable, curious, and willing to learn how global business works.
Have ERP experience, which is an advantage but not required.

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real-world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, solve real challenges, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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How we rate this

Customer Issue Resolution Analyst, CBG (Japanese Speaker) at 3M rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Issue Resolution Analyst, CBG (Japanese Speaker) is an open job at 3M.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in PH, Taguig.
The job was posted on October 28, 2026.
Seniority: mid.
Applications are handled by 3M. Apply on 3M

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportB2bProblem SolvingOrder To CashLeanSix SigmaERP

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where b2b was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where order to cash was part of your work. What did you do?
Tell me about a project where lean was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, B2b, Problem Solving, Order To Cash, and Lean. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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