Customer Journey Analytics Consultant (Adobe AEP & CJA)

About Ogilvy

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy more than 75 years ago. It builds on that rich legacy through Borderless Creativity—innovating at the intersection of intelligence, imagination and influence, with experts across advertising, sports & entertainment, PR & social, consulting, and health collaborating seamlessly across more than 120 offices spanning 90 countries. Ogilvy was named Network of the Year at the 2026 Cannes Lions International Festival of Creativity and ranks as the #1 global agency network for creative excellence and effectiveness by WARC for the fourth consecutive year, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

WPP Enterprise Solutions | Sydney or Melbourne | 12-month contract

WPP Enterprise Solutions is looking for two experienced Customer Journey Analytics Consultants with strong hands-on expertise in Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA) to join a major enterprise client engagement.

This is an exciting opportunity to work on a large-scale customer data and analytics initiative, partnering with enterprise data and technology teams to design and deliver solutions that enable deeper customer insights and more effective journey measurement.

You'll bring together your technical knowledge, analytical thinking and consulting skills to translate business and analytics requirements into practical, scalable technical solutions.

What You'll Do:

• Partnering with client stakeholders and data teams to understand customer analytics objectives, use cases and technical requirements
• Leading technical discovery sessions and workshops to assess data sources, availability, integration requirements and potential gaps
• Designing customer analytics solutions using Adobe Experience Platform (AEP) and Adobe Customer Journey Analytics (CJA)
• Defining data ingestion, integration and transformation requirements, including working with schemas, datasets and Adobe Experience Data Model (XDM)
• Developing technical solution designs, data flows and architecture documentation
• Translating business requirements into detailed functional and technical specifications
• Supporting data validation, troubleshooting and implementation planning
• Working closely with solution architects, engineers and analytics specialists to deliver scalable customer journey analytics capabilities
• Providing technical guidance and recommendations to client stakeholders throughout the engagement.

What You'll Ideally Bring:

• Hands-on experience with Adobe Experience Platform (AEP), including data ingestion, schemas, datasets and integrations
• Practical experience with Adobe Customer Journey Analytics (CJA), particularly solution design, implementation or configuration
• A strong understanding of customer data architecture, data modelling and integration patterns
• Experience translating business and analytics requirements into technical specifications and solution designs
• The ability to design and communicate end-to-end technical solutions
• Experience working directly with enterprise clients, particularly data and technology stakeholders
• Strong analytical, problem-solving and technical documentation skills
• Excellent communication and stakeholder management capabilities.
• Adobe Experience Platform or Adobe Customer Journey Analytics certifications
• Experience with Adobe Real-Time Customer Data Platform (RT-CDP)
• Knowledge of XDM, identity resolution and profile unification
• Experience with Adobe Analytics and other Adobe Experience Cloud products
• Strong SQL skills and familiarity with enterprise data platforms
• Knowledge of web and mobile analytics, event tracking and data collection
• Understanding of consent management, privacy and data governance
• Experience working on large-scale customer data, digital experience or analytics transformation programs.

We're particularly interested in candidates who have worked directly with Adobe's platforms and have been involved in implementation and technical solution design, rather than those whose experience is primarily focused on reporting and dashboard consumption.

If you're an experienced Adobe AEP and CJA specialist who enjoys solving complex customer data challenges and working closely with enterprise clients, we'd love to hear from you.

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At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.