Customer Journey Expert Non Life

NN Group is hiring a Customer Journey Expert Non Life in Brussels, Belgium. Level rates it ; you can apply on NN Group.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 169 other open roles at NN Group.

AI in this role

What does your job as a Customer Journey Expert look like?

As a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction.

You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you!

Your responsibilities include

Driving sales across all channels (digital and brokerage)
Building and executing a full action plan for the distribution of non-life insurance products
Developing and optimizing digital sales flows and product pages
Designing segmentation and personalization strategies
Continuously improving the digital sales funnel to maximize conversion
Translating business needs into business requirements, user stories, and test plans
Supporting product improvements and the development of new value propositions
Proposing initiatives to enhance digital visibility and customer acquisition
Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
Developing contact strategies aligned with key customer life moments

This is how you fit perfectly into our team

Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
Excellent communication skills in English, with a good knowledge of French and Dutch
Ability to manage end-to-end projects and multiple stakeholders
Passion for innovation, digital trends, and continuous learning
Customer-focused, collaborative, and result-driven

Who are we looking for?

NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!

What you get with NN

Your attractive salary package is supplemented by some attractive fringe benefits such as:
group and hospitalization insurance
meal and eco-vouchers
20 holiday days and 12 days recovery time

To discover your talents, develop them further and build on your career, you will receive:

a diverse range of training courses
a comprehensive onboarding
workshops, coaching & well-being services
opportunities for internal mobility

At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.

Do you see yourself working as a Customer Journey Expert?

You are more than welcome!

Press “Apply now” at the top and make today your lucky day.

How we rate this

Customer Journey Expert Non Life at NN Group rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.