Customer Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Description

Customer Partner

Role Purpose

As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.

You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.

In this role, you will

Account Management

• Responsible in solution/technical/consultative selling.

• Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.

• Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products

• Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication.

• Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals.

• Understand the customers’ working / communication styles and flex one’s style to adapt to that.

• Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.

• Implement a sales management process to assist the team in identifying and prioritizing customers and prospects.

• Responsible for developing and leading implementation of annual territorial plans with the goal of achieving sales objectives and future growth.

• Identify new accounts in line with the marketing strategy.

• Retain, extend and acquire customers and accounts through effective identification of opportunities and the creation and implementation of solutions.

• Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.

• Update Accounts and contacts in Salesforce regularly to ensure accuracy of data

• Ensure Salesforce activities, business opportunities are entered in REXIS on a weekly basis.

• Monitor all Opportunities to ensure they are up to date.

• Able to conduct Basic troubleshooting.

• Proficient in Global Deal Calculator (GDC) in preparing sales proposal.

• Participation in relevant marketing events/exhibition/trade.

• Responsible for arranging and conducting relevant training or presentation sessions for customers.

Product Knowledge

• Strong knowledge of assigned product portfolio to manage sales process, involving cross function team’s expertise, as needed

• Promote co-positioning of cross-BA products, where applicable, with the objective to maximize RDMY total revenues and profitability

Teamwork

• Collaborate effectively with other internal cross functions and stakeholders to ensure needed sales support and delivery of programs/products.

• Proactive best practice sharing with peers

• Collect and share competitive intelligence information with teams

Any other tasks or projects as assigned from time to time.

Who you are

You are someone who are/have:

• Commercial awareness and product knowledge

• Good critical thinking and problem solving skills

• Strong client-facing, communication, negotiation and influencing skills

• Efficient, organized, details oriented and result driven

• Team player demonstrated by the ability to receive and provide feedback professionally, thrive and collaborate in a cross-functional and fast changing environment

Qualification and Experience

• Bachelor or Master Degree in Health/Science/Medical disciplines from a reputable University

• Preferably, at least 1 year of related experience in a similar industry

• IT and people management experience will be an added advantage

• Marketing and business development experience will be a beneficial

• High computer literacy and technical ability

• Ability to travel interstate as required by the position - Central & East Coast

• Education- Tertiary qualification with a focus in Science and Business is desired

• Possess a valid Malaysian driver’s license

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.