Customer Quality Engineer

Job Description

Location: Seletar
 

Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. 

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

What you will be doing:

An exciting opportunity has arisen for an Aftermarket Operations Customer Quality Engineer to join our team in Singapore.  In this role, you will lead Quality and Health, Safety and Environment within one of the regional Customer Operations Teams, to ensure conformity to internal processes and external regulations.  Customer focus is a key element of this role, with the Customer Quality Engineer being the principle contact for both internal and external customers, providing coaching and support to the customer operations team on Quality process, investigations, customer feedback and regulatory guidance.
 

Responsibilities:

• Provide oversight and governance to ensure product integrity is in-line with regulatory, customer and Quality requirements (i.e. CAA/EASA Part 145, SABRe etc).
• Manage the reporting of region specific KPIs (investigations both SDF and CSAT, audit performance, NCR closure etc) to drive awareness of the customer experience and conformity to internal procedures.
• Triage and allocate  issues raised by our customer and internal teams to the correct business areas for investigation (SDF/CSAT/MARS/QNs).
• Train, coach and mentor investigators to improve the standard of Quality investigations.
• To promote an environment that encourages the right behaviour to establish a Zero Defect and Zero Harm culture.
   

Who we’re looking for:

Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do.  These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Familiar with Civil Aerospace processes and Civil Large Engine products.  Ability to work across cross-functional teams and influence quality outcomes.                                    
• Has a track record of delivering results in favourable and unfavourable circumstances.                                       
• Has experience in Quality and Safety performance management.                                      
• Can demonstrate good knowledge of regulatory bodies and their requirements and apply these to the Aftermarket Operations business.  A working knowledge of EASA Part 145 is favourable.                                         
• Experience in applying Problem Resolution and Lean Six Sigma tools (DMAIC/8D etc).

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

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