Customer Service and Operations Credit Analyst

NatWest Group is hiring a Customer Service and Operations Credit Analyst in Gurugram, India. Level rates it ; you can apply on NatWest Group.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
Level lists 76 other open roles at NatWest Group.
The role was posted in the last few days.

AI in this role

Join us as a Customer Service & Operations Credit Analyst

We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.

In addition, you’ll:

Review documentation including loan applications, disclosures, and credit evaluations
Authorise and investigate all credit operations transactions
Collect and analyse the required information from the customers and businesses
Review credit operations processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.

You’ll also need:

Customer service abilities along with customer and industry knowledge
An awareness of changes in trends, policies, and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships

Hours

Job Posting Closing Date:

12/11/2026

How we rate this

Customer Service and Operations Credit Analyst at NatWest Group rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.