Customer Service Intern

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

About the role

We are looking for a motivated and proactive Customer Service Intern to join our team. This is a great opportunity to gain hands-on experience in a dynamic Customer Service environment, working closely with experienced professionals and learning how we support our customers and manage day-to-day business operations.

The intern will have the opportunity to develop skills in customer communication, order management, problem solving, data analysis and KPI reporting, while becoming familiar with key tools and processes used within Customer Service.

Key Responsibilities:

• Support the Customer Service team with daily operational activities.
• Handle customer queries and incidents by phone, ensuring clear and professional communication.
• Support order management and processing through ESKER.
• Monitor and follow up on customer incidents until resolution.
• Prepare reports and analyze Customer Service KPIs, identifying trends and opportunities for improvement.

• Support the identification and automation of repetitive Customer Service processes, helping the team improve efficiency and reduce manual activities.
• Participate in continuous improvement and digitalization initiatives, exploring opportunities to simplify existing processes.
• undefinedCollaborate with the team on initiatives aimed at improving customer experience and internal processes. Gain exposure to different areas of the business and understand the end-to-end customer and order management process.

Requirements:

• Bachelor’s degree or currently studying Business Administration, Economics, Finance or a related field.
• Intermediate level of English.
• Good knowledge of standard Microsoft Office tools, particularly Excel.
• Previous professional experience is not required.
• Interest in Customer Service, business operations and data analysis will be valued.

Key Competencies:

• Strong willingness to learn and develop.
• Good communication and interpersonal skills.
• Planning, organization and time-management skills.
• Ability to work effectively in a dynamic environment and manage stressful situations.
• Problem-solving mindset and attention to detail.
• Teamwork and customer-oriented attitude.

• Digital mindset and interest in process automation.
• Analytical and problem-solving skills.
• undefined
• Curiosity and willingness to learn new tools and technologies.

We offer:

• Start date: January 2027
• Full time
• Location : Madrid

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