Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq is hiring a Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE. Level rates it ; you can apply on Mashreq.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Mashreq has 321 other open roles on Level.
Posted in the last few days.

AI in this role

Interact with customers over the phone to understand their banking needs.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone on the spot.
Convert sales opportunities to meet financial targets.
Clarify and explain procedures and products over the telephone.
Capture and report customer feedback towards continual product development.
Operates in a Call Centre environment where the interface with customers is over the telephone.
Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
Mostly related to explaining procedures or providing information regarding retail banking products.
Also involves root cause analysis and reversals of charges and fees when necessary.

Operating Environment, Framework and Boundaries, Working Relationships

Problem Solving

Decision Making Authority & Responsibility

Limited to certain functions which enable on-the-spot problem resolution.

Knowledge, Skills and Experience

1-3 contact center experience
University Graduate (preferably with some finance / banking or maths component).
Arabic and English .
Very customer focused.
Computer literate
Excellent communication skills
Strong listening skills.

How we rate this

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE at Mashreq rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE is an open job at Mashreq.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Egypt.
The job was posted on November 5, 2026.
Applications are handled by Mashreq. Apply on Mashreq