Customer Service Representative

AI in this role

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

DUTIES

Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time

REQUIREMENTS

Candidates with SPM/STPM must have minimum 1 year call centre experience.
Candidates with Diploma, College degree with experience is highly desirable but not necessary.
Candidates must have a minimum credit in English in SPM.
Typing speed at >30 wpm.
Good command of written and spoken English.
Candidates must be computer literate.
Candidates do not mind commuting to work in Bukit Jelutong.
Candidates are aligned with UPS culture and value proposition.
Candidate aspires to build at least a short term (3 years) career with UPS.
Candidates are able to articulate why this job would be a good fit.
Patient and pleasant personality.
Good telephone etiquette.
Problem solving skills.
Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we score this

Customer Service Representative at UPS scores 37 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.