Customer Service Representative

UPS is hiring a Customer Service Representative. Level rates it ; you can apply on UPS.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
Level classes it as a junior role.
UPS has 2,000+ other open roles on Level.

AI in this role

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

DUTIES

Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time

REQUIREMENTS

Candidates with SPM/STPM must have minimum 1 year call centre experience.
Candidates with Diploma, College degree with experience is highly desirable but not necessary.
Candidates must have a minimum credit in English in SPM.
Typing speed at >30 wpm.
Good command of written and spoken English.
Candidates must be computer literate.
Candidates do not mind commuting to work in Bukit Jelutong.
Candidates are aligned with UPS culture and value proposition.
Candidate aspires to build at least a short term (3 years) career with UPS.
Candidates are able to articulate why this job would be a good fit.
Patient and pleasant personality.
Good telephone etiquette.
Problem solving skills.
Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Customer Service Representative at UPS rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.