Customer Analyst

Job Description

Job Title: Customer Analyst

Working Pattern: Full-time

Working location: Indianapolis, IN./Hybrid (3 days onsite on avg.) or Working from Home

Global Grade/Level: GG10

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you’ll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first.

You’ll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it’s your chance to really shine and contribute to one of the world’s most recognized brands and a beacon for engineering excellence.

Position Summary

An exciting opportunity has arisen for a Customer Analyst to support all of Defense as a member of the forecasting team within the business support function. You will work to improve our customer understanding with a specific focus on supporting key deliverables for OE & Aftermarket programs, business development and sales activities which are critical to enabling Defense to successfully deliver on our commitments to our customers and shareholders.

What you will be doing

• Support planning, monitoring, and control of the customer analytics projects to achieve the project objectives
• Maintain “one source of truth” of critical assumptions across forecasting deliverables, including order intake and business evaluations, to ensure integration with other critical planning activities
• Analyze customer operations, government funding, the defense marketplace, and Rolls-Royce internal data to provide inputs to strategic business case analyses and optimize investment to maximize return
• Analyze complex data sets, identify trends, develop data -driven insights and translated into actual recommendations
• Contribute and support implementation of the strategy to increase our unparalleled customer understanding
• Create, analyze and drive order intake activities for selected programs.
• Ensure data integrity to drive the organization.
• SIOP lead for CABO implementation.

Basic Requirements:

• Associate degree with 4+ years of experience in the defense and aerospace industry, analytics, or program management, OR
• Bachelor's degree with 2+ years of experience in the defense and aerospace industry, analytics, or program management, OR
• Master's degree, OR
• JD/PhD, OR
• 6+ years of experience in the defense and aerospace industry, analytics, or program management in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen

Preferred Requirements:

• Experience in project management
• Experience in reliability, statistical analysis and advanced analytics
• Demonstration of good communication skills
• Experience building analytical models and turning data into useful information
• Familiarization with the sales values stream

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It’s a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you’re driven to grow, to learn, and to make a lasting difference, this is where you belong.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to providing a respectful and non-discriminatory workplace where individuality is valued and everyone can thrive.

Infinite Potential

Closing Date: 11/30/2026

Job Category

Job Posting Date

Pay Range

Pay ranges for remote employees are based on the state where the employee resides and may vary from the posted range.

Location:

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.