Customer Service Specialist

Customer Service Specialist – Indexing

Permanent full-time opportunity

Join our Indexing team as a Customer Service Specialist and play an important role in helping customer requests move forward quickly and accurately.

This is a hybrid role based in Perth, offering a mix of office-based and remote work in line with team and business requirements.

Do work that matters

The Chief Operations Office (COO) supports the CBA Group by delivering effective, efficient and continually improving operational processes. Customers are at the centre of everything we do, and every process we manage can have a significant impact on their experience. The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations.

See yourself in our team

Bankwest Retail Operations runs, improves and transforms the processes that support Bankwest customers. We focus on delivering efficient, accurate and high-quality service that creates positive outcomes for customers and stakeholders.

Our Perth-based Indexing team provides document processing support across a range of Bankwest products and services, including home loans, personal loans, cards, customer service and new accounts.

You’ll review incoming documents, identify the relevant customer and request, and ensure each document is accurately recorded and directed to the right team for action.

Your work will make a real difference by helping customer requests progress quickly while protecting the accuracy and privacy of customer information.

Do work that matters

If you enjoy working in a fast-paced environment where accuracy and attention to detail make a real difference, this could be the role for you. You’ll balance speed, quality and sound judgement while working across a variety of customer requests and document types.

• Review incoming customer and business documents, identifying the request and ensuring information is directed to the right area for action.
• Accurately classify and record documents against the correct customer record or application, while meeting agreed turnaround times.
• Manage varied, high-volume work across different business areas, recognising urgent requests and adjusting priorities when needed.
• Use attention to detail and sound judgement to investigate unclear information, recognise customer complaints and escalate issues where required.
• Apply strong privacy, risk and quality practices while working collaboratively to reduce errors, improve processes and support better customer outcomes.
  
  

We’d love to hear from you if you:

• Have strong attention to detail and can work accurately in a fast-paced, high-volume environment.
• Are organised, adaptable and comfortable managing changing priorities and short turnaround times.
• Have sound judgement and problem-solving skills and are confident seeking guidance when something isn’t clear.
• Are comfortable learning new systems and processes and communicate clearly in writing.

• Experience in operational processing, administration, customer service or document handling would be beneficial, but isn’t essential.
  

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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