Customer Settlement Expert
Enpal is hiring a Customer Settlement Expert. Level rates it ; you can apply on Enpal.
Level's read on this job
- Level rates this role Little AI â—Źâ—‹â—‹â—‹: aI is not part of the work.
- Enpal has 163 other open roles on Level.
AI in this role
As a Customer Settlement Expert, you will take ownership of our most complex and critical customer cases, from pre- to post-installation.
You will step in when Account Management or Customer Care cannot resolve an issue through standard processes. Your mission is to coordinate the right stakeholders and find fast, effective, and cost-conscious solutions, ensuring the highest possible customer satisfaction.
Your Responsibilities
Own and resolve complex and escalated customer cases from start to finish.
Manage technical, operational, financial, and legal aspects of assigned cases.
Act as the main point of contact for customers during critical situations.
Coordinate with Operations, Finance, Supply Chain, Legal, Installation Partners, and Sales.
Identify root causes and define clear action plans to reach a resolution quickly.
Find pragmatic solutions that balance customer satisfaction and company interests.
Ensure continuous follow-up until each case is fully resolved.
Identify recurring issues and contribute to improving internal processes.
Your Profile
Experience in Customer Operations, Account Management, Customer Care, Escalation or Complaint Management, or a similar role.
Strong problem-solving and stakeholder management skills.
Excellent communication and negotiation skills.
High level of ownership and ability to handle challenging customer situations.
Pragmatic, customer-focused, and solution-oriented mindset.
Italian fluency at C1/C2 level is required.
Good command of English is a plus.
đź“ŤLocation and Work Arrangement
Les berges du Lac 1, Tunisia – On-site
Il lavoro si svolge, 5 giorni lavorativi e 2 giorni di riposo (40 ore a settimana).
Hai letto fino in fondo? Sei la persona giusta!
Non perdere tempo —unisciti al primo unicorno green in Europa!
đź“žWhatsApp: +216 56 494 713
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LA NOSTRA FILOSOFIA
• Verde fino al cuore — Dai forma alla rivoluzione dell’energia solare con una grande azienda tedesca
• Il verde è per tutti — Contribuisci a rendere l’energia rinnovabile accessibile, subito e senza rischi
• Il sole splende in tutto il mondo — Team motivato con oltre 65 nazionalità diverse
• Il meglio di entrambi i mondi — I benefici di una startup, la solidità di una grande azienda
• Tutto è possibile — Cerchiamo innovatori, non macchine. Se hai un’idea, Enpal ti dà lo spazio per provarla
ÂIn Enpal siamo orgogliosi della diversitĂ nel nostro team. Le decisioni non vengono prese in base al colore della pelle, alla religione, alle credenze religiose, all'origine etnica o nazionale, alla nazionalitĂ , all'identitĂ di genere, all'orientamento sessuale, alla disabilitĂ o all'etĂ , nĂ© durante il reclutamento nĂ© durante l'impiego. Enpal è sinonimo di un posto di lavoro sicuro e combatte contro ogni forma di discriminazione e molestia.
How we rate this
Customer Settlement Expert at Enpal rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- â—Źâ—Źâ—Źâ—Ź Builds AI80 to 100
- â—Źâ—Źâ—Źâ—‹ Works on AI60 to 79
- â—Źâ—Źâ—‹â—‹ Uses AI40 to 59
- â—Źâ—‹â—‹â—‹ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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