Customer Solutions Manager, Enterprise Advertising & Marketing

Amazon is hiring a Customer Solutions Manager, Enterprise Advertising & Marketing for a remote role open to applicants in United States. It pays $145k-$195k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this marketing role Little AI ●○○○: aI is not part of the work.
Pay on this posting starts in line with the typical marketing posting on Level.
This is listed as a remote role.
The posting mentions AWS, cloud computing and program management among its tools and skills.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive enterprise customer cloud adoption and strategic migrations as a Customer Solutions Manager at AWS.

AWS

cloud-computingprogram-managemententerprise-architecturecustomer-relations

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

Key job responsibilities
• Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team.
• Demonstrate excellent customer engagement skills and develop long term relationships based on excellence.
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers.
• Accelerate customer adoption through education and enablement.
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey.
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.

About the team
Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t do.

Basic qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles

Preferred qualifications

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 144,500.00 - 195,400.00 USD annually

How we rate this

Customer Solutions Manager, Enterprise Advertising & Marketing at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Solutions Manager, Enterprise Advertising & Marketing is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $145k-$195k a year.
The role is based in US, NY, New York and is marked remote.
The job was posted on August 11, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ComputingProgram ManagementEnterprise ArchitectureCustomer RelationsAWS

Also common in marketing jobs at this level

SQL AI agents Generative AI Python Machine learning LLM

Pay

This job starts at: $145k
Typical marketing job: $147k

This posting starts close to the typical marketing job. See marketing jobs

Questions you could be asked

Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where enterprise architecture was part of your work. What did you do?
Tell me about a project where customer relations was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

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List these exact terms on your resume: Cloud Computing, Program Management, Enterprise Architecture, Customer Relations, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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