Customer Succes Engineer

The Opportunity

Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client’s investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.

What you’ll do

• Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM). This includes implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with clients, third-party providers, and various partners.
• Focus on client retention and cultivate future projects to qualify new opportunities, with frequent interaction with Directors, VPs, and C-level executives of Fortune 500 companies.
• Develop long-term client relationships, handle technical operations, and improve your domain expertise by collaborating in a reciprocal environment.
• Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products.
• Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts.
• Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness.
• Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations.
• Coordinate customer support to ensure timely closure of quality issues and manage professional services requests.
• Work with Adobe’s AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software.
• Develop procedures and routines to implement and improve autoscaling capabilities.
• Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to apply the next-generation cloud management solution.
• Support our upgrade systems for enterprise customers as Adobe products evolve.
• Collaborate with teams to provision, customize, monitor, balance, and upgrade our cloud-hosted Enterprise offering, driving continuous improvements into the management system.

What’s needed to succeed:

• Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure, and a solid understanding of Linux, Windows Server, and Java systems.
• Experience with long-term operation, monitoring, and upgrading of Enterprise software.
• Experience troubleshooting and operating Adobe AEM in an enterprise environment with an understanding of enterprise internet business models and online processes, terminology, concepts, and strategies.
• Front-end experience, preferably with JavaScript knowledge; CSS is a plus.
• Real passion for digital marketing and client success.
• Excellent work ethic and leadership skills.
• Proven track record of successfully managing client relationships and technical projects.
• Ambitious, collaborative, very responsible, and passionate about exceeding client expectations.
• Excellent social, presentation, and interpersonal skills, both verbal and written.
• Ability to adapt to change and excel in high-stress situations.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

In addition, we offer a range of inclusive benefits to support you and your family — from medical, dental, and vision benefits to financial planning, employee assistance program, and learning opportunities. Explore benefits and perks at Adobe.