Customer Success Manager (Founding)

AI in this role

Founding Customer Success Manager to build the CS function and manage enterprise relationships at an AI agent integration platform.

replit

customer-successaccount-expansionrenewalsdeveloper-toolsapi

Nango (YC W23) connects agents to 1,000 APIs so they can act & learn.

More than 700 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.

We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango. You will build our customer success function, working closely with our largest accounts while developing ways to support our broader customer base. You’ll own renewals, uncover new use cases, and work directly with the founders.

What You’ll Do

Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
Understand what customers are building and help them get more value from Nango.
Discover new use cases, teams, and integrations that drive account expansion.
Own renewals and expansion conversations, from planning through close.
Spot adoption gaps and risks early using product usage and customer conversations.
Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
Build the playbooks and outreach that let us serve 700+ customers well.
Track customer health, retention, and growth as you build the function.

Who You Are

You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
You have owned renewals and expansion, with results you can point to.
You are comfortable discussing APIs, integrations, and technical use cases with developers.
You build trust with both hands-on users and executive buyers.
You connect customer goals with product adoption and commercial opportunities.
You are organized, proactive, and thoughtful about where to spend your time.
You thrive when defining the playbook rather than following one.

Location

Remote in North America.

How we rate this

Customer Success Manager (Founding) at Nango rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer SuccessAccount ExpansionRenewalsDeveloper ToolsAPIReplit

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account expansion was part of your work. What did you do?
Tell me about a project where renewals was part of your work. What did you do?
Tell me about a project where developer tools was part of your work. What did you do?
Tell me about a project where api was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Expansion, Renewals, Developer Tools, and API. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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